Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tiago Sousa

Tiago Sousa

Quality Analyst
Oeiras,11

Summary

Well-qualified data analyst with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in different areas of expertise and working in 24/7 uptime environment.

Overview

16
16
years of professional experience
4
4
Languages

Work History

Quality and Support Analyst

Accenture Portugal
07.2021 - 09.2023

Auditing

Production of RCA´s

Production of documents to support the operation

Production of guideline refresher´s

Support analysts with their doubts

Responsible for the quality of a team (10 - 18 anlysts)


Content Moderator

Accenture Portugal
12.2019 - 06.2021

Moderating content from a social media platform

Administrative Assistant

Ibero Asistencia SA
06.2016 - 11.2019

Road side assistant at medical and vehicle department.

Reimbursement analyst for medical and vehicle department.

Financial department collaborator specifically in insurance policy emission.

Costumer care for national insurance claims.

Document management

Back Office Assistant

Egor
11.2014 - 05.2016

Activation of corporate mobile phone networks.

Creation and management of corporate mobile phone accounts

Costumer care for corporate mobile phone clients

VPN configuration

Team Leader

Manpower Portugal
03.2014 - 10.2014

Management of people´s schedules and shifts

Hour and production reporting

Claim management


Back Office Assistant

Manpower Portugal
12.2013 - 02.2014

Importing mobile phone numbers from telecommunications operators to NOS Telecommunications operator, by then it was a manual task.

Call Center Assistant

Manpower Portugal
11.2012 - 11.2013

Commercial department collaborator, selling tv, internet and phone services.

Operations Manager

SCMA Lda
12.2009 - 09.2010

Technical supervision of block construction for ships.

Management of human resources to allocate in several different blocks (100 people)

Implementation of block construction strategy decided by the project manager.

Hour management and report.

Participation in the construction fo Simon Stevin and Leivick Erickson for Jan D´Null International Dredging company.

Production Supervisor

Luis Mendes Construcciones Navales
12.2007 - 11.2008

Workers hour control and report.

Technical supervision of small ship structures construction.

Welding visual quality control.

Daily reports of work progress

Education

No Degree - Mechanical Engineering

Instituto Superior Técnico
Lisbon, Portugal
04.2001 -

High School Diploma -

Colegio O Novo Academico
Lisbon
04.2001 -

Skills

Knowledge management

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Timeline

Quality and Support Analyst

Accenture Portugal
07.2021 - 09.2023

Content Moderator

Accenture Portugal
12.2019 - 06.2021

Administrative Assistant

Ibero Asistencia SA
06.2016 - 11.2019

Back Office Assistant

Egor
11.2014 - 05.2016

Team Leader

Manpower Portugal
03.2014 - 10.2014

Back Office Assistant

Manpower Portugal
12.2013 - 02.2014

Call Center Assistant

Manpower Portugal
11.2012 - 11.2013

Operations Manager

SCMA Lda
12.2009 - 09.2010

Production Supervisor

Luis Mendes Construcciones Navales
12.2007 - 11.2008

No Degree - Mechanical Engineering

Instituto Superior Técnico
04.2001 -

High School Diploma -

Colegio O Novo Academico
04.2001 -
Tiago SousaQuality Analyst