Training to become a retail merchant
Plus Warenhandelsgesellschaft mbh&Co.KG
Solingen, Nordrhein-Westfalen
02.2005 - 06.2008
- Improved customer satisfaction by handling complaints swiftly and efficiently.
- Managed stock control to ensure inventory availability.
- Implemented new merchandising strategies, improved store appearance.
- Secured repeat business by providing top-quality service to clients.
- Supervised a team of employees to maintain shop floor standards.
- Boosted sales with creative product displays.
- Coordinated delivery schedules for efficient goods receipt.
- Conducted financial transactions, ensured accurate record keeping.
- Assisted customers in purchase decisions, enhanced shopping experience.
- Analysed market trends for strategic product placement within the store.
- Handled cash registers accurately whilst managing high-pressure situations during peak hours.
- Maintained cleanliness and orderliness on the shop floor, ensured compliance with health and safety regulations.
- Worked closely with management to implement operational improvements.
- Managed return and refund processes efficiently, resulting in satisfied customers.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Followed industry trends and set pricing strategies to maximise business returns.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Oversaw business staffing and training, building successful, customer-focused team.
- Created seasonal sales plans with varying stock and promotional strategies.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Leveraged strong working knowledge of products and systems within food and non-food industry.