Training to become a retail merchant 
Plus Warenhandelsgesellschaft mbh&Co.KG
Solingen, Nordrhein-Westfalen
02.2005  - 06.2008
  - Improved customer satisfaction by handling complaints swiftly and efficiently.
 
  - Managed stock control to ensure inventory availability.
 
  - Implemented new merchandising strategies, improved store appearance.
 
  - Secured repeat business by providing top-quality service to clients.
 
  - Supervised a team of employees to maintain shop floor standards.
 
  - Boosted sales with creative product displays.
 
  - Coordinated delivery schedules for efficient goods receipt.
 
  - Conducted financial transactions, ensured accurate record keeping.
 
  - Assisted customers in purchase decisions, enhanced shopping experience.
 
  - Analysed market trends for strategic product placement within the store.
 
  - Handled cash registers accurately whilst managing high-pressure situations during peak hours.
 
  - Maintained cleanliness and orderliness on the shop floor, ensured compliance with health and safety regulations.
 
  - Worked closely with management to implement operational improvements.
 
  - Managed return and refund processes efficiently, resulting in satisfied customers.
 
  - Kept business in compliance with internal controls, industry regulations and health and safety requirements.
 
  - Followed industry trends and set pricing strategies to maximise business returns.
 
  - Planned logistical operations for safe transportation, storage and sale of goods.
 
  - Oversaw business staffing and training, building successful, customer-focused team.
 
  - Created seasonal sales plans with varying stock and promotional strategies.
 
  - Analysed consumer data to predict future purchasing trends for informed decision-making.
 
  - Leveraged strong working knowledge of products and systems within food and non-food industry.