Timóteo José Da Silva Costa
Lisbon,11
Summary
Dynamic professional with a strong background in customer service and equipment maintenance, honed at Menzies Aviation. Proven problem-solver, enhancing customer satisfaction through effective support and training. Recognized for maintaining safety standards while achieving operational efficiency. Adept at fostering teamwork and delivering exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
TÉCNICO DE TRÁFEGO DE ASSISTÊNCIA EM ESCALA
MENZIES AVIATION
10.2022 - 05.2025
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
SALES ASSISTANT
Decathlon
09.2024 - 11.2024
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
OPERADOR DE ASSISTÊNCIA EM ESCALA
GROUNDFORCE
07.2021 - 10.2022
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
REPOSITOR
CONTINENTE GRUPO SONAE
01.2019 - 07.2020
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Checked and pulled defective or expired products from shelves.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Unloaded arriving product stock and moved to store display areas.
SALES ASSISTANT
Primark
10.2018 - 01.2019
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
EMPREGADO DE MESA
Pizza Hut
10.2017 - 10.2018
- Serviço de food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent clientes experiences.
- Maintained a clean and orderly dining area for an enjoyable clientes experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
12º Ano
Agrupamento De Escolas Braamcamp Freire
Pontinha, Lisboa06-2018
Skills
Maintenance and repairs
Problem-solving
Customer service
Equipment maintenance
Timeline
SALES ASSISTANT
Decathlon
09.2024 - 11.2024
TÉCNICO DE TRÁFEGO DE ASSISTÊNCIA EM ESCALA
MENZIES AVIATION
10.2022 - 05.2025
OPERADOR DE ASSISTÊNCIA EM ESCALA
GROUNDFORCE
07.2021 - 10.2022
REPOSITOR
CONTINENTE GRUPO SONAE
01.2019 - 07.2020
SALES ASSISTANT
Primark
10.2018 - 01.2019
EMPREGADO DE MESA
Pizza Hut
10.2017 - 10.2018
12º Ano
Agrupamento De Escolas Braamcamp Freire