Tomás Santos Mendes
Communication Sciences
Lisboa,11
Summary
Recent graduate in Communication Sciences, with a strong interest in digital marketing, communication and copywriting. Experience in collaborating with cross-functional teams, optimizing processes and increasing customer satisfaction.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Customer Service Sports Consultant
Sporting Clube de Portugal - SAD
09.2022 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Social Media and Logistics Manager
Lisboa Wrestlefest
01.2023 - 07.2023
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Assisted with social media content creation, monitoring and planning.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Wrote and edited blogs, social media posts, web copy and emails.
- Increased fan engagement through targeted social media campaigns and outreach initiatives.
Accounting Assistant
Junta de Freguesia de Santo António
02.2021 - 09.2022
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
Administrative Technician
Santander Totta Seguros
12.2019 - 08.2020
- Digitization of internal processes and management of complaints
Promoter
SIBS
04.2019 - 08.2019
- Identified potential marketing opportunities to increase brand awareness.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Developed strong relationships with potential customers for improved brand awareness and loyalty.
Education
Bachelor's Degree - Communication Sciences
Universidade Autónoma De Lisboa
Lisbon 10.2020 - 07.2023
Skills
Written communication
Merchandising strategies
Troubleshooting
Microsoft Excel
Adobe's Photoshop
Davinci's Resolve
Adobe's Premiere
Canva
Content editing
Strategic content planning
Content development
Timeline
Social Media and Logistics Manager
Lisboa Wrestlefest
01.2023 - 07.2023
Customer Service Sports Consultant
Sporting Clube de Portugal - SAD
09.2022 - 09.2024
Accounting Assistant
Junta de Freguesia de Santo António
02.2021 - 09.2022
Bachelor's Degree - Communication Sciences
Universidade Autónoma De Lisboa
10.2020 - 07.2023
Administrative Technician
Santander Totta Seguros
12.2019 - 08.2020
Promoter
SIBS
04.2019 - 08.2019
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