Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Timeline
Generic

Toni Mcnab

Loule

Summary

A highly skilled and customer-focused professional with over 20 years of diverse experience in customer service, sales administration, telemarketing, and remote working. Adept at managing tasks efficiently, solving problems proactively, and delivering exceptional service in high-pressure environments. Seeking a challenging role as a Technical Support Consultant to leverage my strong organisational skills, technical aptitude, and dedication to customer satisfaction.

Overview

29
29
years of professional experience

Work History

Remote Worker

Kit and Caboodle
01.2021 - Current
  • Managed product additions to the website and created engaging online content.

Remote Worker

ACPS Real Estate
01.2021 - Current
  • Served as IT Manager, Content Creator, and Social Media Manager, enhancing online presence and IT infrastructure.

Remote Worker

Sunshine Catering Algarve
01.2021 - Current
  • Handled Social Media Management, Sales Administration, and Customer Service, ensuring seamless operations and customer satisfaction.

Professional Vocalist

01.2014 - Current
  • Delivered outstanding performances at weddings, events, and restaurants, demonstrating excellent public engagement and communication skills.

Telemarketing Manager

Infinito Real
10.2016 - 02.2018
  • Maintained regular website updates, liaised with property portals, handled customer complaints, and ensured smooth office operations.
  • Property management, liaised with clients and owners. Ensured that the properties were always well maintained and clean.

Office Manager / Telemarketing Manager

RealSun
10.2013 - 11.2014
  • Oversaw telemarketing activities, updated the company website, coordinated with external agencies, produced newsletters, handled after-sales enquiries, and advertised properties effectively.

Telemarketing Manager

Infinito Real
05.2009 - 10.2013
  • Managed a team of telemarketers, maintained regular website updates, liaised with property portals, handled customer complaints, and ensured smooth office operations.

Senior Sales Administrator / Customer Service

Akhter Computers Plc
09.2006 - 05.2008
  • Managed sales administration, supported the Contracts Director, processed orders, maintained the MOD e-commerce system, and handled customer and product sourcing enquiries.

UK Sales Administrator (Agency Work, Temp Contract)

Headbourne Ltd
11.2005 - 09.2006
  • Processed sales orders, coordinated deliveries with customers and carriers, resolved queries, produced sales statistics, and supported senior sales management.

Supporting Operations Manager (Agency Work, Temp Contract)

Titan Publishing
04.2003 - 08.2003
  • Provided comprehensive support to the Operations Manager and HR department, covering reception duties and managing CV sorting and general HR tasks.

Purchasing Administrator / PA to Purchasing Manager (Agency Work, Temp Contract)

Hayters
11.2002 - 04.2003
  • Placed orders with vendors, managed order tracking, liaised with production teams, issued debit notes, and maintained accurate order records.

Sales Administrator (Agency Work, Temp Contract)

Specialized Door Services
04.2002 - 11.2002
  • Handled customer service enquiries, processed and tracked orders, invoiced customers, coordinated with accounts and credit control, and resolved complaints.

Sales Administrator (Agency Work, Temp Contract)

BTC International
12.2001 - 04.2002
  • Conducted telesales, processed orders, maintained stock levels, and calculated profit margins.

Customer Service / Administrator (Agency Work, Temp Contract)

Willhire
08.2000 - 06.2001
  • Managed cash handling, credit checking, telesales, and general office duties as a key holder.

Care Assistant

Hatfield Haven Residential Home
07.1995 - 05.2000
  • Provided compassionate care for elderly residents, organised activities, dispensed medication, and maintained patient confidentiality.

Education

BTEC National Diploma in Music -

Redbridge College
01.2000

GCSEs (including Maths - Grade C) -

Stansted Mountfitchet High School
01.1997

Skills

  • Exceptional customer service and interpersonal skills
  • Strong organisational and problem-solving abilities
  • Experienced in telemarketing and sales administration
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Skilled in social media management and content creation
  • Fluent in English
  • Capable of remote working with reliable internet access

References

Available upon request

Hobbies and Interests

  • Music and performance
  • Social media and content creation
  • Technology and IT management
  • Customer service and engagement

Timeline

Remote Worker

Kit and Caboodle
01.2021 - Current

Remote Worker

ACPS Real Estate
01.2021 - Current

Remote Worker

Sunshine Catering Algarve
01.2021 - Current

Telemarketing Manager

Infinito Real
10.2016 - 02.2018

Professional Vocalist

01.2014 - Current

Office Manager / Telemarketing Manager

RealSun
10.2013 - 11.2014

Telemarketing Manager

Infinito Real
05.2009 - 10.2013

Senior Sales Administrator / Customer Service

Akhter Computers Plc
09.2006 - 05.2008

UK Sales Administrator (Agency Work, Temp Contract)

Headbourne Ltd
11.2005 - 09.2006

Supporting Operations Manager (Agency Work, Temp Contract)

Titan Publishing
04.2003 - 08.2003

Purchasing Administrator / PA to Purchasing Manager (Agency Work, Temp Contract)

Hayters
11.2002 - 04.2003

Sales Administrator (Agency Work, Temp Contract)

Specialized Door Services
04.2002 - 11.2002

Sales Administrator (Agency Work, Temp Contract)

BTC International
12.2001 - 04.2002

Customer Service / Administrator (Agency Work, Temp Contract)

Willhire
08.2000 - 06.2001

Care Assistant

Hatfield Haven Residential Home
07.1995 - 05.2000

BTEC National Diploma in Music -

Redbridge College

GCSEs (including Maths - Grade C) -

Stansted Mountfitchet High School

Similar Profiles

CREATE PROFILE
Toni Mcnab