Ukachukwu Benjack
Faro,portugal
Summary
Accomplished Guest Relations Assistance with extensive experience in hospitality, demonstrated through roles at Four Seasons Hotel Ritz and SANA Hotels. Proven expertise in customer service, complaint resolution, and team collaboration, consistently achieving service quality improvement and maintaining high housekeeping standards. Adept at adaptive problem solving and critical thinking, with a strong focus on customer engagement and relationship building. Committed to excellence and calm under pressure, with a track record of enhancing operations through strategic planning and leadership. Career goal: to leverage skills in public relations and project planning for continued professional growth within the hospitality industry.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Guest Relations assistance
Four Seasons HOTEL RITZ
lisbon, portugal
03.2022 - 12.2024
- Engaged with customers to better understand needs and deliver excellent service.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Handled customer concerns and escalated major issues to supervisor.
- Actively listened to customers to fully understand requests and address concerns.
- Identified issues, analysed information and provided solutions to problems.
- Achieved service time and quality targets.
- Collaborated with team members to achieve target results.
- Built and maintained courteous and effective working relationships.
- Enhanced working relationships by participating in team-building activities.
- Maintained clean, safe working environments to eliminate accident risks.
- Picked up additional tasks to aid team success.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Housekeeping Attendant
SANA HOTELS
lagos, nigeria
01.2023 - 12.2023
- Maintained high standards of cleanliness and hygiene in guest rooms, adhering to hotel policies.
- Cleaned guest rooms and changed linen to meet high cleanliness standards, contributing to guest satisfaction.
- Changed bed linen, towels, and guest amenities, replenishing supplies for optimal comfort.
- Ensured beds were clean by changing bed linen and fluffing pillows after every guest departure. and refreshed by changing bed linen and fluffing pillows after use.
- Vacuumed, dusted and polished furniture in common areas, including corridors and lift entrances.
- Organised and maintained linen trolley for easy access to clean supplies, streamlining room servicing process., keeping it neat and organised.
- Handled lost and found items per hotel policy, ensuring security of guest property.
WAITER/FOOD &BEVERAGE ATTENDANT
Marriott International
lagos, nigeria
01.2018 - 03.2019
- Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Welcomed new customers warmly upon arrival to create a friendly atmosphere., answered initial questions and took drink orders.
- Greeted new customers and offered immediate seating assistance.
- Removed used dishes and utensils from tables to prepare for the next customers. with clean service ware to uphold faultless restaurant standards.
Education
Msc - economic development, regional planning, sustainability, resource management
UNIVERSITY OF ALGARVE
Faro06-2025
Skills
- Customer service
- Complaint resolution
- Team collaboration
- Housekeeping standards
- Food safety compliance
- Time management
- Critical thinking
- Adaptive problem solving
- Communication skills
- Customer engagement
- Attention to detail
- Flexibility in tasks
- Hygiene maintenance
- Relationship building
- Service quality improvement
- Problem-solving
- Willingness to learn
- Calm under pressure
- Active listening
- Leadership
- Team leadership and motivation
- Commitment to excellence
- Public speaking
- Analytical and critical thinking
- Customer focused
- Strategic planning
- Health and safety awareness
- Task collaboration
- MS Office Suite
- Complaint handling and resolution
- Project planning and coordination
- Public Relations
- Deadline management
- Quality Assurance
Languages
English
Portuguese
Timeline
Housekeeping Attendant
SANA HOTELS
01.2023 - 12.2023
Guest Relations assistance
Four Seasons HOTEL RITZ
03.2022 - 12.2024
WAITER/FOOD &BEVERAGE ATTENDANT
Marriott International
01.2018 - 03.2019
Msc - economic development, regional planning, sustainability, resource management
UNIVERSITY OF ALGARVE