Valentijn de Valk
Sintra,Portugal
Summary
I have over 10 years experience as a Service Desk Agent in the Dutch, English and German languages. I have worked for companies in Lisbon, Portugal such as Fujitsu, Foundever and Cognizant. Also, I have worked for 25 years in the hospitality industry, and have experience in higher-class restaurants. I owned my own business in Cascais Portugal, and Varzea de Sintra Portugal. I am native Dutch and speak and write fluent English. Besides my Dutch and English I speak Portuguese.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work history
Service Desk Agent
Foundever
Lisbon, Lisbon
2026.02 - Current
- Utilised advanced technical knowledge for efficient problem-solving.
- Managed and resolved technical issues for enhanced productivity.
- Assisted customers with hardware problems to ensure minimal disruption.
- Streamlined processes for better ticket management systems.
Restaurant manager
Roompot Beachresort Kamperland
Kamperland, Noord eveland
2025.11 - 2025.11
- Trained new team members, enhanced service quality.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Ensured compliance to health and safety regulations for safe dining environment.
- Managed daily operations for smooth restaurant functioning.
Service Desk Agent
Cognizant
Lisbon
2025.02 - 2025.10
- Provided customer support for the users of the navigation app Waze, in the Dutch and English language, by phone and email.
Service Desk Agent
Foundever
Lisbon
2023.09 - 2025.01
- At Foundever i worked for the Daikin desk, giving technical support for the Dutch and English language to owners of Daikin equipment, and escalating urgent issues through the proper channels.
Restaurant Manager
Roompot
Kamperland
2020.07 - 2022.11
- Responsible for the daily operations of the restaurant Terras Cafe Roompot Beachresort Kamperland The Netherlands.
- My responsibilities were to open and close the restaurant with a capacity of a 150 guests.
- By leading a team of up to 20 waiters.
Service Desk Agent
Fujitsu
Lisbon
2014.03 - 2020.06
- Provided first line IT support for employees of Total in the Dutch, English and German languages.
Education
High School Diploma - Dutch, English, French, History, Geography, Economics
Roncalli Scholengemeenschap
1984.09 - 1989.05
Degree - Restaurant Management
S.V.H
1989.09 - 1991.05
Skills
- 30 years of experience in hospitality, customer support
- Dutch, English spoken and written
Languages
Dutch
English
German
Portuguese
Timeline
Service Desk Agent
Foundever
2026.02 - Current
Restaurant manager
Roompot Beachresort Kamperland
2025.11 - 2025.11
Service Desk Agent
Cognizant
2025.02 - 2025.10
Service Desk Agent
Foundever
2023.09 - 2025.01
Restaurant Manager
Roompot
2020.07 - 2022.11
Service Desk Agent
Fujitsu
2014.03 - 2020.06
Degree - Restaurant Management
S.V.H
1989.09 - 1991.05
High School Diploma - Dutch, English, French, History, Geography, Economics
Roncalli Scholengemeenschap
1984.09 - 1989.05