Hi, I’m
Valentin Flores
Evora
Summary
Versatile professional with a proven track record at TE Connectivity, adept in customer service and SAP operations. Excelled in high-stress conflict resolution, enhancing customer loyalty through empathetic engagement. Skilled in both critical thinking and data entry, consistently optimizing processes for efficiency. Achievements include leading team efforts that surpassed performance metrics, showcasing a blend of technical proficiency and active listening. Highly adaptable and dynamic professional with a strong work ethic, keen attention to detail, and excellent interpersonal skills. I bring a multicultural perspective and strong communication abilities. Additionally, I have a solid understanding of the financial market and good experience with Microsoft Office.
Overview
10
years of professional experience
1
Certification
Work History
TE Connectivity
Customer Service Representative
03.2023 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed executive-level customer service for the automotive industry in English, Spanish, French, and Portuguese.
- Utilized SAP Portal for daily operations.
- Processed orders, ensure timely delivery, and manage sales records.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Created credit and debit notes, handle returns, and oversee express shipping coordination.
- Provided quotes and material options for customer projects.
Embraer
Aerostructure Assembly Mechanic
05.2022 - 03.2023
Job overview
- Boosted safety standards by implementing strict adherence to guidelines and leading regular safety training sessions for coworkers.
- Maintained detailed inventory records for parts and tools, streamlining reordering processes and minimizing delays due to shortages.
- Collaborated with team members to meet tight deadlines, increasing overall productivity.
- Ensured proper documentation of all completed jobs for easy reference and traceability purposes within company databases.
- Utilized specialized tools effectively, maximizing task efficiency while maintaining high levels of precision workmanship.
- Assisted in troubleshooting mechanical issues, providing quick resolutions to minimize production delays.
- Prepared composite structures for assembly.
- Interpreted 2D and 3D engineering drawings in English.
- Conducted quality inspections and documented processes.
- Tested finished products for compliance with tolerances and overall quality.
Apple
Technical Support Specialist
01.2021 - 04.2022
Job overview
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Documented support interactions for future reference.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Walked individuals through basic troubleshooting tasks.
- Resolved issues under pressure using active listening and detailed documentation in English.
- Explained technical information in clear terms to promote better understanding for non-technical users.
NFI - Nouvelle's Fermetures International
Production Operator
11.2020 - 01.2021
Job overview
- Conducted quality control and transported materials for packaging.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Improved production efficiency by optimizing machine settings and conducting routine maintenance.
- Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
- Demonstrated flexibility in adapting to changing priorities while maintaining focus on meeting production targets and deadlines.
Bookers International
Customer Relations Specialist
03.2015 - 05.2017
Job overview
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Conducted regular performance reviews for continuous improvement in customer service delivery.
- Led a team responsible for addressing escalated complaints, resulting in higher resolution rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Managed online tourism services, sales, and customer support in three languages.
- Supervised a team of three, handled CRM data, and contributed to digital marketing efforts.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Regularly exceeded individual performance metrics while contributing positively to overall team goals.
- Negotiated favorable outcomes between customers and the organization when resolving disputes or conflicts effectively.
- Implemented company policies and procedures, promoting consistency in service delivery across all channels.
Nova Aliança Taxis
Inventory Manager and Maintenance Mechanic
03.2015 - 05.2017
Job overview
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Oversaw inventory management, supplier negotiations, and vehicle maintenance.
- Ensured compliance with industry regulations and safety protocols in all aspects of inventory management operations.
Education
Educación ITRemote
Certificate of Technical Studies from Full Stack Developer
04-2025
Estácio De Sá UniversityRio De Janeiro - Brazil
Bachelor of Science from Aeronautical Sciences
12-2019
Argentine Air ForceMendoza - Argentina
Technical School from Aeronautical Mechanic
12-2014
Skills
- Customer service and sales
- Active listening
- Critical thinking
- Data entry
- SAP (R/3 Manufacturing, SAP Portal)
- Project management and strategic planning
- Technical drawing interpretation
- Computer proficiency
- Microsoft Office
- Credit adjustments
- Process optimization
- Complaint handling
Certification
- Fundamentals of the Air Transport System (ICAO, 2020)
- Introduction to Accident Investigation (CENIPA, 2020)
- International Aviation CO2 Action Plans (United Nations, 2020)
- Aircraft Maintenance, Repair, and Overhaul (Embry-Riddle Aeronautical University, 2017)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
French
Limited Working
Italian
Elementary
German
Elementary
Timeline
Customer Service Representative
TE Connectivity
03.2023 - Current
Aerostructure Assembly Mechanic
Embraer
05.2022 - 03.2023
Technical Support Specialist
Apple
01.2021 - 04.2022
Production Operator
NFI - Nouvelle's Fermetures International
11.2020 - 01.2021
Customer Relations Specialist
Bookers International
03.2015 - 05.2017
Inventory Manager and Maintenance Mechanic
Nova Aliança Taxis
03.2015 - 05.2017
- Fundamentals of the Air Transport System (ICAO, 2020)
- Introduction to Accident Investigation (CENIPA, 2020)
- International Aviation CO2 Action Plans (United Nations, 2020)
- Aircraft Maintenance, Repair, and Overhaul (Embry-Riddle Aeronautical University, 2017)
Educación IT
Certificate of Technical Studies from Full Stack Developer
Estácio De Sá University
Bachelor of Science from Aeronautical Sciences
Argentine Air Force
Technical School from Aeronautical Mechanic
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