Summary
Overview
Work History
Education
Skills
Línguas
Personal Information
Timeline
Generic
Valerie Valadão Feliciano Lopes

Valerie Valadão Feliciano Lopes

Santa Cruz

Summary

Professional with 26 years of experience in customer service, sales, and daily cash handling. Possesses extensive knowledge of basic computer tools, enabling efficient execution of daily tasks and effective information management. Strong commitment to team support and ensuring smooth operational workflow.

Overview

24
24
years of professional experience

Work History

Administrative Assistant

Serralharia Outeiro, Lda.
Angra do Heroísmo, Portugal
02.2010 - Current
  • Customer service and client support.
  • Daily invoicing and cash register management.
  • Purchase and sale of materials.
  • Filing, document organization, and records management.
  • Office organization and housekeeping duties.
  • Use of Elsif's Weurogest invoicing system.
  • Vehicle registration cancellation procedures.
  • Experience in a metal waste treatment and export company.

Key Skills and Responsibilities

  • Effective collaboration with colleagues on various projects, contributing to a positive and productive work environment and supporting the achievement of team objectives.
  • Proficient use of basic computer applications to support daily tasks and organize information efficiently.
  • Regular participation in training courses and workshops to develop new skills and continuously improve job performance.
  • Providing support to team members in a variety of tasks as needed, ensuring efficiency and flexibility in operations.
  • Ability to adapt to different personalities and work environments, promoting cooperation and teamwork.
  • Efficient work schedule management to meet tight deadlines while balancing multiple responsibilities.

Junior Travel Agent

Viagens Abreu, S. A.
Ponta Delgada, Portugal
07.2007 - 05.2009

Junior Tourism Technician

  • Customer service and telephone assistance.
  • Organization and booking of trips, tours, and excursions.
  • Reservation of accommodation and vehicle rentals.

Hair and Beauty Assistant

Lucília Costa
On Base
09.2006 - 02.2007
  • Maintained high performance standards in high-pressure situations without compromising the quality of work.
  • Organized daily tasks effectively to optimize time management and minimize unexpected issues.
  • Supported team members in carrying out various tasks as required, ensuring efficiency and flexibility in operations.
  • Maintained a clean and organized work environment at all times, ensuring compliance with hygiene and safety standards.

Travel Agent

Agência de Viagens Teles
Praia da Vitoria, Portugal
03.2002 - 10.2005
  • Customer service and telephone support.
  • Organization and booking of trips, tours, and excursions.
  • Reservation of accommodation and vehicle rentals.
  • Fostered a collaborative and positive work environment by understanding and respecting colleagues' perspectives.
  • Identified and resolved unexpected challenges and obstacles to ensure smooth workflow and maintain productivity.

Education

Professional Training -

Associação Portuguesa De Agências De Viagens
Ponta Delgada
01-2009

Microsoft Excel Training -

Câmara Do Comércio De Angra Do Heroísmo
Angra do Heroísmo
06-2013

Occupational Health And Safety Training -

Escola Profissional Da Praia Da Vitória
Praia da Vitória
06-2011

Profissional Training -

APAVT Form- Formação Profissional Unipessoal, Lda.
Ponta Delgada
01-2009

Profissional Training -

Associação Portuguesa De Agências De Viagens
Ponta Delgada
01-2009

Profissional Training -

Associação Portuguesa De Agências De Viagens E Turismo
Ponta Delgada
01-2009

Profissional Training -

Associação Humanitária De Bombeiros Voluntários
Ponta Delgada
03-2007

Skills

  • Effective communication with customers and colleagues
  • Ability to issue receipts and invoices
    Strong stock management skills, ensuring accurate product records
  • Ability to achieve sales targets
  • Familiarity with sales and return policies
  • Fast and accurate product scanning and price entry
  • Care for hygiene and organization of the workplace
  • Professionalism and friendliness in customer service
  • Excellent communication skills developed through years of customer service experience
  • Strong telephone customer service and client interaction skills
  • Knowledge of photocopying and fax equipment
  • Conflict resolution skills to minimize and manage disputes

Línguas

Português
Nativo
Inglês
Proficiente
Espanhol
Elementar

Personal Information

Timeline

Administrative Assistant

Serralharia Outeiro, Lda.
02.2010 - Current

Junior Travel Agent

Viagens Abreu, S. A.
07.2007 - 05.2009

Hair and Beauty Assistant

Lucília Costa
09.2006 - 02.2007

Travel Agent

Agência de Viagens Teles
03.2002 - 10.2005

Professional Training -

Associação Portuguesa De Agências De Viagens

Microsoft Excel Training -

Câmara Do Comércio De Angra Do Heroísmo

Occupational Health And Safety Training -

Escola Profissional Da Praia Da Vitória

Profissional Training -

APAVT Form- Formação Profissional Unipessoal, Lda.

Profissional Training -

Associação Portuguesa De Agências De Viagens

Profissional Training -

Associação Portuguesa De Agências De Viagens E Turismo

Profissional Training -

Associação Humanitária De Bombeiros Voluntários
Valerie Valadão Feliciano Lopes