Professional with 26 years of experience in customer service, sales, and daily cash handling. Possesses extensive knowledge of basic computer tools, enabling efficient execution of daily tasks and effective information management. Strong commitment to team support and ensuring smooth operational workflow.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Serralharia Outeiro, Lda.
Angra do Heroísmo, Portugal
02.2010 - Current
Customer service and client support.
Daily invoicing and cash register management.
Purchase and sale of materials.
Filing, document organization, and records management.
Office organization and housekeeping duties.
Use of Elsif's Weurogest invoicing system.
Vehicle registration cancellation procedures.
Experience in a metal waste treatment and export company.
Key Skills and Responsibilities
Effective collaboration with colleagues on various projects, contributing to a positive and productive work environment and supporting the achievement of team objectives.
Proficient use of basic computer applications to support daily tasks and organize information efficiently.
Regular participation in training courses and workshops to develop new skills and continuously improve job performance.
Providing support to team members in a variety of tasks as needed, ensuring efficiency and flexibility in operations.
Ability to adapt to different personalities and work environments, promoting cooperation and teamwork.
Efficient work schedule management to meet tight deadlines while balancing multiple responsibilities.
Junior Travel Agent
Viagens Abreu, S. A.
Ponta Delgada, Portugal
07.2007 - 05.2009
Junior Tourism Technician
Customer service and telephone assistance.
Organization and booking of trips, tours, and excursions.
Reservation of accommodation and vehicle rentals.
Hair and Beauty Assistant
Lucília Costa
On Base
09.2006 - 02.2007
Maintained high performance standards in high-pressure situations without compromising the quality of work.
Organized daily tasks effectively to optimize time management and minimize unexpected issues.
Supported team members in carrying out various tasks as required, ensuring efficiency and flexibility in operations.
Maintained a clean and organized work environment at all times, ensuring compliance with hygiene and safety standards.
Travel Agent
Agência de Viagens Teles
Praia da Vitoria, Portugal
03.2002 - 10.2005
Customer service and telephone support.
Organization and booking of trips, tours, and excursions.
Reservation of accommodation and vehicle rentals.
Fostered a collaborative and positive work environment by understanding and respecting colleagues' perspectives.
Identified and resolved unexpected challenges and obstacles to ensure smooth workflow and maintain productivity.
Education
Professional Training -
Associação Portuguesa De Agências De Viagens
Ponta Delgada
01-2009
Microsoft Excel Training -
Câmara Do Comércio De Angra Do Heroísmo
Angra do Heroísmo
06-2013
Occupational Health And Safety Training -
Escola Profissional Da Praia Da Vitória
Praia da Vitória
06-2011
Profissional Training -
APAVT Form- Formação Profissional Unipessoal, Lda.
Ponta Delgada
01-2009
Profissional Training -
Associação Portuguesa De Agências De Viagens
Ponta Delgada
01-2009
Profissional Training -
Associação Portuguesa De Agências De Viagens E Turismo
Ponta Delgada
01-2009
Profissional Training -
Associação Humanitária De Bombeiros Voluntários
Ponta Delgada
03-2007
Skills
Effective communication with customers and colleagues
Ability to issue receipts and invoices Strong stock management skills, ensuring accurate product records
Ability to achieve sales targets
Familiarity with sales and return policies
Fast and accurate product scanning and price entry
Care for hygiene and organization of the workplace
Professionalism and friendliness in customer service
Excellent communication skills developed through years of customer service experience
Strong telephone customer service and client interaction skills
Knowledge of photocopying and fax equipment
Conflict resolution skills to minimize and manage disputes
Línguas
Português
Nativo
Inglês
Proficiente
Espanhol
Elementar
Personal Information
Timeline
Administrative Assistant
Serralharia Outeiro, Lda.
02.2010 - Current
Junior Travel Agent
Viagens Abreu, S. A.
07.2007 - 05.2009
Hair and Beauty Assistant
Lucília Costa
09.2006 - 02.2007
Travel Agent
Agência de Viagens Teles
03.2002 - 10.2005
Professional Training -
Associação Portuguesa De Agências De Viagens
Microsoft Excel Training -
Câmara Do Comércio De Angra Do Heroísmo
Occupational Health And Safety Training -
Escola Profissional Da Praia Da Vitória
Profissional Training -
APAVT Form- Formação Profissional Unipessoal, Lda.
Profissional Training -
Associação Portuguesa De Agências De Viagens
Profissional Training -
Associação Portuguesa De Agências De Viagens E Turismo
Administrative Assistant at Northeast Indiana Special Education Cooperative & Impact InstituteAdministrative Assistant at Northeast Indiana Special Education Cooperative & Impact Institute