Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vanessa Santos

Administrative Assistant
Lisbon

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Tabomil
01.2024 - 06.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

Administrative Assistant

Vorwerk
11.2022 - 12.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Sales Assistant

Primark
08.2014 - 08.2022
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
  • Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Executed visual merchandising strategies to attract customers and drive sales.

Education

Degree - Human Resources Management

ENEB
Barcelona
04.2001 -

Skills

Office Administration

Administrative Support

Data Entry

Computer Skills

Mail handling

Microsoft Excel

Microsoft Word

Document Control

Computer Proficiency

Time Management

Customer and client relations

File Organization

Database Management

Languages

Portuguese
Native language
English
Advanced
C1
Spanish
Intermediate
B1

Timeline

Administrative Assistant

Tabomil
01.2024 - 06.2024

Administrative Assistant

Vorwerk
11.2022 - 12.2023

Sales Assistant

Primark
08.2014 - 08.2022

Degree - Human Resources Management

ENEB
04.2001 -

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Vanessa SantosAdministrative Assistant