Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Well-traveled Implementation Consultant with 25+ years helping clients enhance businesses. Satisfied only when customers successfully integrate and improve operations. Provides streamlined, timely operational augmentations with minimal service interruptions. Skilled Support Engineer successful at using judgment and advanced technical acumen to make positive impact on. Forward-thinking and resourceful professional with diligent mindset and disciplined approach.
Hi, I’m
Vasco Pinto
Helpdesk Support Engineer Specialist
Póvoa de Varzim,13
Summary
Overview
23
years of professional experience
6
Certifications
3
Languages
Work History
B-simplePorto
Implementation Consultant and Helpdesk Support
04.2021 - Current
Job overview
- 1st and 2nd line user support, 24/7 Support on a rotation schedule
- Users technical support and troubleshooting through research and response to questions
- Onsite application support, Implementation and support of the PatientCare Suite (Portugal and Spain)
- Onsite Clinical Staff training
- Technical support for medical equipments (monitors, ventilators, infusion pumps…) in order to guarantee integration into the application, Installation and support in Linux environment of the integrator device as well as making cables for communication
- Ongoing user support (anesthesiologists and nurses) and problem solving.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
- Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
- Traveled to customer facilities to inspect initial implementation of PatientCare, directing apparent issues to appropriate engineering staff for correction.
- Configured implementation parameters based on customer requests and personal inspection of clients.
Hospital Cuf PortoPorto
Field Support Engineer
01.2018 - 04.2021
Job overview
- Ensure the support of José de Mello Saúde's Media Support, namely the information under the responsibility of DSI; Windows and ChromeOS, Installation and migration of Windows PC to ChromeOS;
- Installing and configuring Chrome Box and Chrome Book, Provide first-line support for users (remote software / hardware)
- Provide 2nd line support to the Support team 1st line
- Installation and configuration of workstations
- Documentation of procedures, inflows and inventory of advanced warehouse
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Network support / wifi / phones / TV, Support for Video Conferencing issues
- User access management (application, network resources, permissions), Testing, validation and evaluation of new components / Software adopted by the company, Presentations and Training.
- Walked clients and internal staff through troubleshooting steps to resolve common software issues.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
AlphanumericPorto
Helpdesk Support Engineer
06.2017 - 12.2017
Job overview
- Technical support to network users.
- Provide timely IT service desk support to contracted clients.
- Use defined procedures for responding to customer calls.
- Investigate, examine, troubleshoot and solve hardware and software issues.
- Provide support and instruction for client products.
- Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing.
- Unlock and reset passwords for user accounts.
- Resolve issues for clients using designated remote access tool.
Garland
Helpdesk Support Engineer
02.2016 - 08.2017
Job overview
- Technical support to network users (installation and configuration), Elaboration of security policies (both domain and local under Group Policies)
- Diagnosed and troubleshot hardware, software and network issues.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Communicated with clients to verify roots and causes of computer problems.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed and maintained hardware and computer peripherals to store tangible components.
- Diagnosed and troubleshot hardware, software and network issues.
GruporumosPorto
Helpdesk Support Engineer
05.2012 - 09.2014
Job overview
- Backup planning and their installation over the network (Deployment) with Acronis and WDS
- Technical support to network users (installation and configuration)
- Network administration and implementation
- Installation and configuration of operating systems
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Installation, configuration and management of virtual environments (Hyper-V, Virtual Box and VMWare).
- Installed and maintained hardware and computer peripherals to store tangible components.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
GruporumosPorto
Trainer
09.2000 - 03.2014
Job overview
- IT Trainer
- Scheduled and taught in class and online courses to increase learning opportunities.
- Prepared and presented supplementary learning material to support structured lessons.
- Recorded and edited videos to facilitate remote learning.
Octal engenharia de SISTEMASPortugal
Field Service Engineer / Maintenace Technician
09.2002 - 12.2008
Job overview
- In charge for technical assistance chain stores of Metro do Porto and Public Bus services
- Installation and maintenance project for the Metro de Tenerife network
- Participation in the project and installation and maintenance of access control in stadiums UEFA Euro 2004 and in the Portuguese Professional Football League
- Installation, maintenance and technical assistance to the network of automatic ticket vending machines of Metro Stations in Porto and CP - Railroads of Portugal.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Education
Alexandre HerculanoPorto
High School Diploma
04.2001
University Overview
Skills
On-Site Inspection
Education And Training
Education And Training
- IT Course
Certification
Comptia A+ 220-1001
Timeline
Implementation Consultant and Helpdesk Support
B-simple
04.2021 - Current
Field Support Engineer
Hospital Cuf Porto
01.2018 - 04.2021
Helpdesk Support Engineer
Alphanumeric
06.2017 - 12.2017
Helpdesk Support Engineer
Garland
02.2016 - 08.2017
Helpdesk Support Engineer
Gruporumos
05.2012 - 09.2014
Field Service Engineer / Maintenace Technician
Octal engenharia de SISTEMAS
09.2002 - 12.2008
Alexandre Herculano
High School Diploma
04.2001
Trainer
Gruporumos
09.2000 - 03.2014
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