Vaughan Herron
Old Mutual
Quarteira,08
1
Certification
28
years of professional experience
Dynamic Business Support Manager with over a decade of experience in operations management within the financial services sector. Specialist in driving strategic projects, enhancing operational efficiencies, and implementing risk management frameworks. Achievements include automating processes that improved SLA percentages and receiving the prestigious 'MVP' award for exceptional performance. Proven ability to lead teams, ensuring effective alignment and support to achieving Organizations objectives.
Work History
Business Support Manager - Income and Guaranteed Solutions
2 Years 8 Months- Coordinated all Income and Guaranteed Solutions (ISG) deliveries into the Old Mutual Africa Region 'Corporate Refresh' project.
- Developed an operating model to facilitate seamless Smooth Bonus operations throughout Africa.
- Provided subject matter expert (SME) input into system selection, requirements, testing, and launch.
- Facilitated in-country recruitment and training of staff on Smooth Bonus product management functions.
- Implemented an operational risk management framework across the region, enhancing compliance and operational efficiency.
Business Support Manager - Income and Guaranteed Solutions
3 Years 5 Months- Championed the future vision of success for the unit, aligning strategies with the evolving business landscape.
- Held accountability for governance over internal changes and ensured compliance with legislative frameworks.
- Delivered strategic projects as a sponsor and resource provider.
- Honoured with the General Manager's Discretionary 'MVP' award in 2021 for outstanding contribution.
Operations Manager - Income and Guaranteed Solutions
5 Years- Directed the Operations team managing all Smooth Bonus customers and overseeing assets of approximately R132 billion.
- Enhanced SLA percentage for the Technical Operations team to 99%, up from 95%, by automating various processes.
- Instituted risk control measures that led to optimal audit outcomes from 2015 to 2018.
Technical Team Leader - Product Solutions
3 Years 11 Months- Oversaw the Investment Operations team serving all Old Mutual Smooth Bonus clients, managing assets amounting to approximately R125 billion.
- Elevated SLA percentage to 95% from below 70% through the implementation of daily KPIs.
- Nominated for the Green Lantern Leadership Award in 2011, recognising leadership excellence.
Officer, Multimanager Pricing Team
1 Year 4 Months- Managed the daily production of NAVs for assets totalling approximately $3 billion.
- Achieved a reduction in the average NAV error ratio to less than 2% per annum, improving operational accuracy.
Team Leader, NAV (SYmmETRY Multi-manager)
3 Years 7 Months- Led and coached a team of five employees, fostering professional development and team cohesion.
- Accountable for updating the Business Continuity Plan to ensure operational resilience.
Pricing Specialist
4 Years 3 Months- Instrumental in establishing Symmetry's administrative procedures, enhancing operational efficiency.
- Received the Investment Services Innovation and Development Award in 2002 for exceptional contributions.
Fund Accountant
3 Years 6 Months- Reconciled and produced monthly and annual fund accounts for 67 private schools, ensuring accuracy and compliance.
Education
Post Graduate Diploma - Management Practice (Systems Thinking)
Management Development Programme - Management Development Programme
Business Management - Business Management
Skills
Problem analysis and resolution
Business Process re-engineering
Capacity analysis
Implement improvement strategies
Strong decision maker
Multidisciplinary collaboration
Innovative
Operations management
Product management
Strategic planning
Documentation and reporting
Process improvement
Operational oversight
Policy implementation
Certification
Certified SAFe 5 Product Owner/Product Manager
LANGUAGES
English
C2
Bilingual or Proficient
Afrikaans
B1
Intermediate
Portuguese
A1
Beginner
Timeline
Business Support Manager - Income and Guaranteed Solutions
Old Mutual
02.2022 - 10.2024Read More
Business Support Manager - Income and Guaranteed Solutions
Old Mutual
08.2018 - 01.2022Read More
Operations Manager - Income and Guaranteed Solutions
Old Mutual
07.2013 - 07.2018Read More
Technical Team Leader - Product Solutions
Old Mutual
07.2009 - 06.2013Read More
Officer, Multimanager Pricing Team
JPMorgan Chase
02.2008 - 06.2009Read More
Team Leader, NAV (SYmmETRY Multi-manager)
Old Mutual Investment Group
06.2004 - 01.2008Read More
Pricing Specialist
SYmmETRY Multi-managers
02.2000 - 05.2004Read More
Fund Accountant
Old Mutual Employee Benefits
07.1996 - 01.2000Read More
Cape Technikon
Business Management from Business Management
Read More
Gordon Institute of Business Science (University of Pretoria)
Management Development Programme from Management Development Programme
Read More
Henley Business School
Post Graduate Diploma from Management Practice (Systems Thinking)
Read More