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Vaughan Herron
Quarteira,08
Summary
Dynamic Business Support Manager with over a decade of experience in operations management within the financial services sector. Specialist in driving strategic projects, enhancing operational efficiencies, and implementing risk management frameworks. Achievements include automating processes that improved SLA percentages and receiving the prestigious 'MVP' award for exceptional performance. Proven ability to lead teams, ensuring effective alignment and support to achieving Organizations objectives.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Business Support Manager - Income and Guaranteed Solutions
Old Mutual
Cape Town, South Africa
02.2022 - 10.2024
- Coordinated all Income and Guaranteed Solutions (ISG) deliveries into the Old Mutual Africa Region 'Corporate Refresh' project.
- Developed an operating model to facilitate seamless Smooth Bonus operations throughout Africa.
- Provided subject matter expert (SME) input into system selection, requirements, testing, and launch.
- Facilitated in-country recruitment and training of staff on Smooth Bonus product management functions.
- Implemented an operational risk management framework across the region, enhancing compliance and operational efficiency.
Business Support Manager - Income and Guaranteed Solutions
Old Mutual
Cape Town, South Africa
08.2018 - 01.2022
- Championed the future vision of success for the unit, aligning strategies with the evolving business landscape.
- Held accountability for governance over internal changes and ensured compliance with legislative frameworks.
- Delivered strategic projects as a sponsor and resource provider.
- Honoured with the General Manager's Discretionary 'MVP' award in 2021 for outstanding contribution.
Operations Manager - Income and Guaranteed Solutions
Old Mutual
Cape Town, South Africa
07.2013 - 07.2018
- Directed the Operations team managing all Smooth Bonus customers and overseeing assets of approximately R132 billion.
- Enhanced SLA percentage for the Technical Operations team to 99%, up from 95%, by automating various processes.
- Instituted risk control measures that led to optimal audit outcomes from 2015 to 2018.
Technical Team Leader - Product Solutions
Old Mutual
Cape Town, South Africa
07.2009 - 06.2013
- Oversaw the Investment Operations team serving all Old Mutual Smooth Bonus clients, managing assets amounting to approximately R125 billion.
- Elevated SLA percentage to 95% from below 70% through the implementation of daily KPIs.
- Nominated for the Green Lantern Leadership Award in 2011, recognising leadership excellence.
Officer, Multimanager Pricing Team
JPMorgan Chase
Cape Town, South Africa
02.2008 - 06.2009
- Managed the daily production of NAVs for assets totalling approximately $3 billion.
- Achieved a reduction in the average NAV error ratio to less than 2% per annum, improving operational accuracy.
Team Leader, NAV (SYmmETRY Multi-manager)
Old Mutual Investment Group
Cape Town, South Africa
06.2004 - 01.2008
- Led and coached a team of five employees, fostering professional development and team cohesion.
- Accountable for updating the Business Continuity Plan to ensure operational resilience.
Pricing Specialist
SYmmETRY Multi-managers
Cape Town, South Africa
02.2000 - 05.2004
- Instrumental in establishing Symmetry's administrative procedures, enhancing operational efficiency.
- Received the Investment Services Innovation and Development Award in 2002 for exceptional contributions.
Fund Accountant
Old Mutual Employee Benefits
Cape Town, South Africa
07.1996 - 01.2000
- Reconciled and produced monthly and annual fund accounts for 67 private schools, ensuring accuracy and compliance.
Education
Post Graduate Diploma - Management Practice (Systems Thinking)
Henley Business School
Cape Town, South Africa04-2020
Management Development Programme - Management Development Programme
Gordon Institute of Business Science (University of Pretoria)
Cape Town03-2015
Business Management - Business Management
Cape Technikon
Cape Town, South Africa12-1994
Skills
- Problem analysis and resolution
- Business Process re-engineering
- Capacity analysis
- Implement improvement strategies
- Strong decision maker
- Multidisciplinary collaboration
- Innovative
- Operations management
- Product management
- Strategic planning
- Documentation and reporting
- Process improvement
- Operational oversight
- Policy implementation
Certification
Certified SAFe 5 Product Owner/Product Manager
LANGUAGES
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Portuguese
Beginner (A1)
Timeline
Business Support Manager - Income and Guaranteed Solutions
Old Mutual
02.2022 - 10.2024
Business Support Manager - Income and Guaranteed Solutions
Old Mutual
08.2018 - 01.2022
Operations Manager - Income and Guaranteed Solutions
Old Mutual
07.2013 - 07.2018
Technical Team Leader - Product Solutions
Old Mutual
07.2009 - 06.2013
Officer, Multimanager Pricing Team
JPMorgan Chase
02.2008 - 06.2009
Team Leader, NAV (SYmmETRY Multi-manager)
Old Mutual Investment Group
06.2004 - 01.2008
Pricing Specialist
SYmmETRY Multi-managers
02.2000 - 05.2004
Fund Accountant
Old Mutual Employee Benefits
07.1996 - 01.2000
Business Management - Business Management
Cape Technikon
Management Development Programme - Management Development Programme
Gordon Institute of Business Science (University of Pretoria)
Post Graduate Diploma - Management Practice (Systems Thinking)
Henley Business School