Veriko Shalamberidze
Lisboa,11
Summary
Proactive and goal-oriented professional with a proven track record of excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and make meaningful contributions to organizational growth.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Hotel Dom Vasco
09.2023 - Current
- Managed check-in and check-out processes smoothly, ensuring guest satisfaction.
- Provided local area information and recommendations, enhancing guest enjoyment.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
Customer Service Representative
Sitel
10.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Restaurant Worker
Hotel Torel Palace
10.2018 - 05.2021
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
Education
12º Ano - Curso de Artes Visuais
Escola Secundária Padre António Macedo
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Verbal and written communication
Personal Information
- Date of Birth: 10/11/96
- Gender: Feminino
- Nationality: Portuguesa
Languages
Georgian
Native language
Portuguese
Proficient
C2
English
Proficient
C2
Timeline
Front Desk Receptionist
Hotel Dom Vasco
09.2023 - Current
Customer Service Representative
Sitel
10.2021 - 03.2022
Restaurant Worker
Hotel Torel Palace
10.2018 - 05.2021
12º Ano - Curso de Artes Visuais
Escola Secundária Padre António Macedo
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