Victor Cardoso

Technical Support Specialist with hands-on experience in Linux-based environments, network troubleshooting (TCP, UDP, DNS, VPN), and cloud technologies (Azure, Docker). Proficient in managing ticketing systems (Zendesk, osTicket) and delivering high-quality remote support while ensuring 93%-96% customer satisfaction. Skilled in vulnerability assessment, network traffic analysis (Wireshark), and virtualization technologies. Passionate about continuous learning, currently expanding expertise in Splunk and pursuing CompTIA Security+ Certification to enhance security and network management skills.

Help Desk Ticketing System Implementation on Azure
Set up and documented a ticketing system using osTicket on Azure, demonstrating expertise in cloud platforms, ticket lifecycle management, and issue documentation to prevent recurrence.

github.com/shoganaich/azure-osticket

Network Traffic Analysis with Wireshark on Azure
Conducted network traffic analysis using Wireshark on Azure virtual machines, implementing network security groups and enhancing network security practices.

github.com/shoganaich/azure-traffic-inspect

IT Infrastructure Management (Personal Project)

• Configured a Linux-based home server environment using Docker to host services and test deployments.
• Set up a Pi-hole DNS server, reducing unwanted traffic and improving network efficiency by 30%.
• Established secure remote access using VPN solutions (Wireguard, and Tailscale), enhancing security and connectivity.

• CompTIA Security+ (In Progress) – Expected Feb 2025
  Focus Areas: Network Security, Risk Management, Data Protection
• Google Cybersecurity Professional Certificate – Aug 2024
  Focus Areas: Data Security, Fraud Detection, Risk Assessment, Network Security
• IT Professional Certificate – CourseCareers – Mar 2024
  Focus Areas: IT Support Basics, Networking, Hands-on Cloud (Azure) Experience