Summary
Overview
Work History
Education
Skills
Timeline
Generic
Victor Paul

Victor Paul

Customer Service Assistant
Porto

Summary

Dedicated Customer Service Representative with proven skills in problem-solving and team collaboration. Successfully resolved customer inquiries and trained new staff, enhancing overall satisfaction and operational efficiency.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

ShopRite Limited
11.2022 - 10.2025
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
  • Processed transactions accurately using point-of-sale systems to ensure seamless operations.
  • Assisted in training new staff on customer service protocols and store policies.
  • Maintained product displays and inventory organization to promote an inviting shopping experience.

Customer Service Cashier

ShopRite (NIG) Limited
11.2022 - 10.2025

Education

Master of Science - Building Information Modeling

University of Minho
Braga, Portugal
04.2001 -

Skills

Customer service

Active listening

Critical thinking

Data entry

Timeline

Customer Service Representative

ShopRite Limited
11.2022 - 10.2025

Customer Service Cashier

ShopRite (NIG) Limited
11.2022 - 10.2025

Master of Science - Building Information Modeling

University of Minho
04.2001 -
Victor PaulCustomer Service Assistant