Victoria Holtseva

● Designing internal administrative processes, monitoring internal systems and compliance;
● Document archive management (sorting, organization, registers, maintenance);
● Management of legal documents life cycle from draft to execution by tracking their status through
various stages, coordinating timely reviews and approvals, maintaining version records, facilitating
physical and electronic signing, and ensuring proper storage and archiving of fully executed
documents.
● Corporate secretary responsibilities: organizing agendas, record-keeping, facilitating company-wide
conference calls (All Hands), and assisting with team calls;
● Support for the legal department (document signing, board work, interaction with banks, suggestions
for process improvement, participation in department calls);
● Ensure the legalization and proper flow of documents within the company;
● Assist legal team members and the Company's management with special projects and initiatives as
needed.

● Designing internal administrative processes, monitoring internal systems and compliance;

● Document archive management (sorting, organization, registers, maintenance);

● Management of legal documents life cycle from draft to execution by tracking their status through various stages, coordinating timely reviews and approvals, maintaining version records, facilitating physical and electronic signing, and ensuring proper storage and archiving of fully executed documents.

● Corporate secretary responsibilities: organizing agendas, record-keeping, facilitating company-wide conference calls (All Hands), and assisting with team calls;

● Support for the legal department (document signing, board work, interaction with banks, suggestions for process improvement, participation in department calls);

● Ensure the legalization and proper flow of documents within the company;

● Assist legal team members and the Company's management with special projects and initiatives as needed.

• Assisted the CEO in daily management, followed the managers' scheduling and executed all the tasks
• Handled travel arrangements, including booking flights, accommodations, and transportation
• Served as the point of contact among our CEO, employees, and external partners
• Assisted with personal errands and day-to-day activities
• Organized events for different occasions including business and personal

• Understanding client policies and guidelines, making decisions based on them
• Reviewing user reports regarding website content
• Identifying improvement opportunities in workflow and suggesting solutions
• Liaising effectively with other internal and client teams

• Answer general questions, provide education, and offer service to customers in a professional and courteous manner with first call resolution and customer retention focus
• Handle, research, and resolve phone inquiries/requests from customers
• Use Microsoft Programs and client specific computer systems and databases to review accounts and update data with accurate information
• Track and document customer contacts into customer relationship management applications and systems, to including typing clear and concise notes for each action taken
• Complete all follow-up work related to customer inquiries Set up new accounts for customers, including helping to explain the differences in products, and identifying customer needs

• Contracting and developing relationships with local DMCS and international operators
• Be fully updated with all related sales data and sales action plans
• Maintain awareness of current and potential markets/trends/, coordinates all activities to maintain and increase revenue through added business volume and increased rate
• Maintain and grow positive customer and partner relationship
• Responsible for analyzing Month end sales reports

• Devising and maintaining office systems, including data management and filing
• Arranging travel, occasionally, travelling with the manager to take notes or dictation at meetings or to provide general assistance during presentations
• Organising and maintaining diaries and making appointments
• Dealing with incoming email, faxes and post
• Carrying out background research and presenting findings Producing documents, briefing papers, reports and presentations
• Organising and attending meetings and ensuring the manager is well prepared for meetings

• Performing check-ins and check-outs,, answering phones and e-mail correspondence and any other enquires in accordance to the hotel SOP's and regulations
• Carrying out the registration procedures required for guests staying at the hotel, ensuring that local law and hotel's credit policies are always adhered to
• Selling rooms to prospective guests arriving without reservations, ensuring that the maximum revenue is achieved
• Taking care of room allocations and room assignments
• Making sure that guests profile notes are fully updated will all guest preferences
• Checking the following day's departure list each evening, to ensure that all departure details, accounting instructions are in order and that all supporting city ledger correspondence and/or vouchers are available
• Assist with private group check-ins, as directed by the lifestyle supervisor or the lifestyle manager