Vidisha Dupare
Porto
Summary
Dedicated Quality Assurance Specialist with a robust background in the iGaming industry, complemented by experience in customer service and optometry. Leveraging a unique blend of technical testing skills and customer-centric problem-solving, I aim to ensure seamless and high-quality gaming experiences. My diverse experience in bug identification, user experience evaluation, and direct customer support, along with a different but strong foundation in optometry, equips me with meticulous attention to detail and a commitment to excellence. Seeking a role where I can contribute to the continuous improvement of iGaming products while delivering exceptional service and quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Assurance
Scores And Levels
12.2022 - Current
- Conducted thorough testing of iGaming products, including Exchange, Sportsbook, Live Casino, Slot games, and platforms, ensuring they meet high-quality standards.
- Identified and reported bugs, glitches, or issues affecting gameplay, back offices, and user experience.
- Assessed platform performance by monitoring speed, responsiveness, and stability, ensuring smooth gameplay.
- Evaluated the user interface and overall experience for intuitiveness, user-friendliness, and accessibility.
- Documented test results, issues, and provided recommendations for improvements to developers and stakeholders.
- Maintained a high level of quality and consistency across iGaming products.
- Performed regression testing to ensure fixes did not introduce new problems.
- Verified compatibility across various devices, operating systems, and web browsers.
- Contributed to product development discussions by providing feedback and suggesting enhancements.
Customer Support Agent
Scores And Levels
02.2022 - 11.2022
- Provided timely and professional customer support via live chat for iGaming platforms such as Sky247, Betbarter, and Cricketbook in both Hindi and English.
- Addressed customer inquiries related to iGaming, financial, and technical issues.
- Collaborated with Payments/Fraud, CRM, and Tech teams to resolve issues and enhance customer experience.
- Escalated internal and external technical issues affecting daily operations.
Career Break
Maternity Leave
02.2021 - 01.2022
Production Operator
Enercon Gmbh
08.2020 - 01.2021
- Executed tasks in rotor blade production, including applying gel coat and layering fiberglass sheets.
- Used equipment properly to avoid workplace hazards or injuries.
- Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
- Set up and adjusted machines for day-to-day operations.
- Participated in training sessions to enhance skills and knowledge.
Customer Support
International Travel Network (ITN)
11.2019 - 04.2020
- Provided product details, pricing, and options to clients, helping them make informed decisions.
- Resolved customer issues through effective communication and problem-solving.
Consultant Optometrist
Vision Express
01.2019 - 08.2019
- Prescribed eye treatment and corrective eyeglasses and contact lenses to align with patient diagnosis.
- Examined, diagnosed and managed diseases and disorders of eyes and associated structures.
- Enhanced practice efficiency by streamlining appointment scheduling and record-keeping processes.
- Developed strong referral networks with other medical professionals, contributing to increased patient volume for the clinic.
- Educated patients on proper eye care techniques, leading to improved long-term vision health.
- Participated in ongoing professional development opportunities to stay current on industry trends and advancements in optometric care practices.
- Built trusting relationships with patients through empathetic communication skills and thorough explanations of diagnoses and treatment options.
- Developed customized treatment plans for patients with various ocular conditions, resulting in better visual outcomes.
- Expanded practice services by introducing specialty contact lens fittings, increasing revenue streams and catering to diverse patient needs.
- Led practice initiatives in maintaining a clean and safe environment, ensuring compliance with all relevant health and safety regulations.
Education
Master of Science - Master of Optometry
University of Latvia
Riga, Lativa06.2021
Bachelor of Optometry -
SRM Institute of Science and Technology
07.2018
Skills
- Quality Assurance Planning
- Strategic Planning
- Documentation Management
- Customer Service
- Critical Thinking Skills
- Project Management
- Training and Development
- Quality Control Analysis
- Operational Excellence
- Experience in product evaluation
- Effective Multitasking
- Interpersonal Communication
- Strong Work Ethic
- Team Collaboration
Languages
English
Proficient
C2
Hindi
Proficient
C2
Portuguese
Beginner
A1
Certification
- Programming Foundations: Software Testing/QA - Issued Aug 2024
- Google Project Management - Issued July 2023
Credential ID - KCDGPAAZLQRT
- Age-Related Macular Degeneration for Optometrists - Issued June 2021
Credential ID - intuto.com/verify JczU-aKBX-2MIA
Interests
Dance
Yoga
Software
Jira
X-ray
Timeline
Quality Assurance
Scores And Levels
12.2022 - Current
Customer Support Agent
Scores And Levels
02.2022 - 11.2022
Career Break
Maternity Leave
02.2021 - 01.2022
Production Operator
Enercon Gmbh
08.2020 - 01.2021
Customer Support
International Travel Network (ITN)
11.2019 - 04.2020
Consultant Optometrist
Vision Express
01.2019 - 08.2019
Master of Science - Master of Optometry
University of Latvia
Bachelor of Optometry -
SRM Institute of Science and Technology
- Programming Foundations: Software Testing/QA - Issued Aug 2024
- Google Project Management - Issued July 2023
Credential ID - KCDGPAAZLQRT
- Age-Related Macular Degeneration for Optometrists - Issued June 2021
Credential ID - intuto.com/verify JczU-aKBX-2MIA
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