Vienna Jeremias
Lisbon
Summary
Expert in managing contract and purchase order lifecycles, successfully streamlining HCP contracting and sponsorship processes. Maintained organized contract templates and repositories, effectively supporting audits. Handled corporate administration and intercompany agreements, ensuring smooth operations. Keen eye for identifying and escalating risks to prevent potential issues. Coordinated events of various sizes, ensuring efficient logistics and flawless execution.
Overview
12
12
years of professional experience
Work History
Event and Document Control Coordinator
Amgen
10.2021 - Current
- Provide contract management and Purchase Order (PO) lifecycle support
- Support Healthcare Professionals (HCP) contracting, sponsorships, and donations
- Manage contract templates and repositories (non-legal)
- Assist audit teams with required information
- Handle corporate administration and intercompany agreements
- Identify and escalate issues or risks as needed
- Coordinate schedules and timelines for events
- Manage administrative logistics for event planning, booking, and promotions
- Oversee event logistics and operations
- Perform event coordination for large parties and gatherings
Customer Service Agent for PVH
Teleperformance
07.2020 - 10.2021
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Online Travel Consultant
ATPI
06.2019 - 12.2019
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Customer Service Representative
Unilever
10.2018 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Travel Consultant
Sunweb
06.2012 - 10.2018
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Arranged travel accommodations for groups, couples, executives and special needs clients.
Education
Tourism
Albeda College
RotterdamManagement, Law, Economics
HBO Nederland
UtrechtSkills
- Contract and Purchase Order Management
- Healthcare Contracting and Sponsorship Support
- Template and Repository Management
- Audit Assistance and Compliance
- Corporate Administration and Intercompany Agreement Handling
- Risk Identification and Escalation
- Event Planning, Coordination, and Logistics Management
- Scheduling and Timeline Coordination for Events
- Large-Scale Event Coordination
Languages
English
Advanced (C1)
Dutch
Bilingual or Proficient (C2)
Timeline
Event and Document Control Coordinator
Amgen
10.2021 - Current
Customer Service Agent for PVH
Teleperformance
07.2020 - 10.2021
Online Travel Consultant
ATPI
06.2019 - 12.2019
Customer Service Representative
Unilever
10.2018 - 05.2019
Travel Consultant
Sunweb
06.2012 - 10.2018
Tourism
Albeda College
Management, Law, Economics
HBO Nederland
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