Vijay Prakash
Lisbon
Summary
Dynamic and dedicated Professional Graduated with an MBA in Banking & Finance and possessing over 17 years' experience in Finance, Customer Service, Administration and Sales. A proven track record in achieving targets and working within fast paced and dynamic environment. Passionate and focused, thriving in both team driven projects as well as self-owning assignments. Currently seeking new and exciting opportunities whereby I can harness my existing skills whilst further developing my professional portfolio.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Business Development Manager
GOKOOL
09.2024 - Current
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
SUBJECT MATTER EXPERT
Teleperformance
05.2023 - 05.2024
- Provide support to Global Business Groups (GBGs) to help them grow their businesses across multiple channels - chat, email & phone
- Support and expand the self-serve advertising base for GBG client's in the online and digital advertising domain
- Provide pre and post-sales support for all self-service products
- Provide product and tool support to improve client's' experience
- Identify trends and solve problems facing multiple GBG client's
- Providing vital product insights and feedback from our customers to engineering
BOOKKEEPER (REMOTE)
InstaRent Ltd.
06.2021 - 04.2024
- Accounts Payable
- Accounts Receivable
- Bank Reconciliation
- Handling Invoice dispute
- Managing day to day accounting and finance requirements
INVESTMENT PROGRAMS EXPERT
Immigrant Invest
11.2022 - 04.2023
- Communicated written/by phone/via Zoom/Google meet with foreign client's, partners, liaison with external service providers
- Processed client's requests
- Carried out personal investment proposals, drafting customized solutions for client's
- Carried out legal Due Diligence and KYC procedures
- Performed legal examination and Client Case compounding
- Completed support of client's cases, advising client's on various issues of immigration law
- Participated in seminars and conferences
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
06.2021 - 10.2022
- Handled EMEA Inbound Calls
- Processed customer correspondence on Salesforce
- Provided professional, friendly, and courteous service to all customers; strive to promote company pride and ensure the customer experience is one of excellence
- Resolved customer queries
BOOKKEEPER
InstaRent Ltd.
06.2019 - 05.2021
- Accounts Payable
- Accounts Receivable
- Bank Reconciliation
- Maintained client bookkeeping software Xero & QuickBooks
- Handled Invoice dispute
- Managed day to day accounting and finance requirements
BOOKKEEPER
Greenhouse Ltd.
04.2018 - 05.2019
- Accounts Payable
- Accounts Receivable
- Bank Reconciliation
- Maintained client bookkeeping software Xero & QuickBooks
- Handled Invoice dispute
- Managed day to day accounting and finance requirements
BUSINESS MANAGER
Digital Footprints Pvt Ltd.
07.2014 - 03.2018
- Created comprehensive business plan outlining business growth strategy
- Conducted B2B phone calls to establish relations with other organizations
- Demonstrated exceptional customer relationship management through client interactions, following up and ensuring the highest levels of product and service satisfaction
- Continuously praised for dedication to tasks and exceptional customer service abilities
- Managed marketing team and their recruitment process
CASHIER
Henllys Enterprises Limited
10.2012 - 02.2014
- Provided excellent customer service with smile
- Session Report
- Billing
- Marketing
TELESALES EXECUTIVE
Digital Footprints Pvt Ltd.
09.2009 - 10.2010
- Oered excellent advice on products and services via email & phone
- Handled Outbound Calls
- Processed customer correspondence
- Sold products (Top Performer)
Education
MBA - Banking & Finance
Bangor University
Wales, United Kingdom10-2011
BACHELORS - Commerce
Patna University
Patna, India 04.2001 -
Skills
- Competent in QuickBooks Online management
- Reconciliation
- Financial reporting
- Clear interpersonal communication
- Strong focus on accuracy
- Ability to work independently
- Ability to prioritize tasks
- Skilled in generating financial reports
- Delivering analytical insights
- Proficient in cash handling
- Maintaining accurate records
- Facilitating positive customer experiences
Portuguese Residence Permit - Valid Until
08/16/26
Driving License Issue Date
04/01/23
Personal Information
- Date of Birth: 05/07/89
- Nationality: Indian
- Driving License: B
Certifications Courses
- Xero & Quickbooks
- Diploma in Computer Application
- Arthur Certified Advisor
- Inbound Sales Certified
- SAP Financials Essential Training
- SAP S/4 HANA Financial Accounting Overview
- SAP SD (Sales and Distribution)
- SAP MM (Materials Management)
- Accounting Foundations: Understanding the GAAP (Generally Accepted Accounting Principles)
- Excel Essential Training (Office 365/Microsoft 365)
- Excel for Accountants
- Excel: PivotTables for Beginners
- Excel: VLOOKUP and XLOOKUP for Beginners
Additional Information
Portuguese Residence Permit Valid Until- 16 Aug 2026
Timeline
Business Development Manager
GOKOOL
09.2024 - Current
SUBJECT MATTER EXPERT
Teleperformance
05.2023 - 05.2024
INVESTMENT PROGRAMS EXPERT
Immigrant Invest
11.2022 - 04.2023
BOOKKEEPER (REMOTE)
InstaRent Ltd.
06.2021 - 04.2024
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
06.2021 - 10.2022
BOOKKEEPER
InstaRent Ltd.
06.2019 - 05.2021
BOOKKEEPER
Greenhouse Ltd.
04.2018 - 05.2019
BUSINESS MANAGER
Digital Footprints Pvt Ltd.
07.2014 - 03.2018
CASHIER
Henllys Enterprises Limited
10.2012 - 02.2014
TELESALES EXECUTIVE
Digital Footprints Pvt Ltd.
09.2009 - 10.2010
BACHELORS - Commerce
Patna University
04.2001 -
MBA - Banking & Finance
Bangor University
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