Virgínia Soares

HCM Core ‑ ERP7 / ERP CR / ERP x

Key Responsibilities:

• Configured Core HR components across Personnel, Employment, Positions, Address Types, Absence, Contact Information, and HR window options, Flexi‑Fields, Forms, Data Control and Workflows, ensuring accurate and consistent setup across environments.
• Analysed and optimised HR processes such as Request to Hire, Absence workflows, and Personnel updates, aligning customer requirements with standard ERPx/ERP functionality.
• Prepared, executed, and validated HR test scripts during UAT cycles, collaborating with HR teams and project managers to ensure successful delivery.
• Investigated and resolved HCM core issues including inconsistent data visibility, faulty field behaviour, and configuration misalignment, providing clear corrective actions.
• Collaborated with HR, and cross‑functional stakeholders to align configuration, data structures, access controls, and menu permissions to support secure and efficient HR operations.
• Documented HR core observations, walkthrough findings, and recommended configuration improvements, contributing to internal knowledge sharing and product enhancement.

Key Achievements:

• Improved HR data consistency by identifying and correcting discrepancies in Personnel and HR window configurations, resulting in a streamlined and more accurate Core HR data model.
• Enhanced end‑user experience for HR, Employees, and Managers by resolving workspace navigation and data visibility issues across environments.
• Successfully supported HR UAT execution, reducing defects and ensuring readiness for key project milestones.
• Strengthened system security and governance by standardising role access, menu permissions, and HR visibility settings across environments.
• Provided expert guidance on HR data handling—such as address types, email fields, and contact information—leading to improved long‑term maintainability and cleaner data structures.
• Contributed to product improvement discussions by identifying HCM object issues and supporting roadmap input activities.
• Kudos4U Winner in Q3 2022 "Be Genuine, be true to yourself" category.

Functional Consultant – ERP Financial Area (Industry Sector)

Experienced Functional Consultant specialising in ERP Financial solutions for industrial environments. Skilled in analysing business requirements, optimising financial processes, and ensuring accurate, efficient, and scalable system configurations. Adept at supporting full project lifecycles, from requirements gathering to go‑live and ongoing customer support.

Key Responsibilities & Achievements:

• Conducted in‑depth requirements analysis to ensure ERP financial solutions were fully aligned with business workflows and compliance needs.
• Managed data migration activities, financial parameter configuration, and development of customised reports to enhance accuracy, usability, and decision‑making.
• Delivered user training and provided continuous customer support, ensuring smooth system adoption and efficient day‑to‑day operations.
• Performed system testing, identified defects, and managed issue reporting throughout the entire project lifecycle to maintain solution quality.
• Oversaw technical administration of the Support Portal (Vision Helpdesk), ensuring timely and effective resolution of client requests.
• Prepared time‑tracking maps and managed system translations, supporting multilingual and globally distributed teams.

ERP Product Manager with 12 years of experience in the Tourism sector, supporting Travel Agencies and Tour Operators with end‑to‑end ERP solutions. Strong background as Product Manager, Consultant, and Trainer, with deep expertise in both Front Office and Back Office operations. Proven ability to lead complex national and international implementations, optimise business processes, and deliver high‑quality customer experiences across diverse markets.

Key Experience

• Extensive ERP expertise in the Tourism industry with a solid track record in system configuration, business analysis, data migration, solution design, and post‑go‑live support. Skilled in translating operational needs into robust system functionality that improves efficiency, accuracy, and scalability.
• International Project Delivery: Successfully led and executed multiple ERP implementations across Peru, Chile, Argentina, Brazil, Cape Verde, and the United States, ensuring alignment with industry requirements and local business practices.

Key Responsibilities & Achievements

• Led full‑cycle ERP projects from requirements gathering to deployment, ensuring alignment with client objectives and operational workflows.
• Performed detailed requirements analysis, resource planning, and process mapping to deliver tailored and efficient system configurations.
• Managed data migration activities, parameterisation, and development of customised reports to enhance system usability and decision‑making.
• Delivered end‑user training, documentation, and continuous support to ensure smooth adoption and sustained system performance.
• Coordinated testing cycles, prepared issue logs, and ensured accurate defect resolution throughout project lifecycles.
• Administered the company’s Support Portal (Freshdesk), optimising ticket flows, improving response times, and increasing customer satisfaction.