Vivian Hernandez
Recepcionist
Marinha Grande
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
4
4
Languages
Work History
Receptionist
Sallés Hotel Aeroport Girona****
Girona
06.2013 - 12.2018
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Used internal software to process reservations, check-ins and check-outs.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Receptionist
Hotel Llegendes de Girona Catedral****
Girona
07.2012 - 06.2013
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Provided callers with address, directions, company website and related information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Receptionist
Hotel Sallés Aeroport Girona****
Girona
05.2008 - 12.2010
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Worked with customers to understand needs and provide excellent service.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored office supplies by checking inventory and placing orders.
Receptionist Assistant
GL Events CCIB
Barcelona
09.2006 - 07.2008
- Prepared and maintained master calendar, collecting and disseminating general information.
- Managed multi-line telephone system and greeted claimants during office visits.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Tourist Information Officer
Zetema Prgetto Cultura s.r.l.
Rome
07.1999 - 05.2006
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.
- Provided information on various sites throughout Rome area, relaying little-known stories to provide interest.
- Provided reservations hotels, archeological sites, museums, exhibitions, public transports and restaurants.
Education
Technician - Tourist And Congress Services Technician
CPFP Castelfusano Industria E Commercio
Acilia, Rome. 04.2001 - 06.2012
Bachelor of Tourism Studies - Hotel Management
Instituto De Turismo Rubén Martínez Villena
Havana, Cuba. 04.2001 - 07.1995
High School Diploma -
Pre-university Institute of Sciences V.I. Lenin
Havana, Cuba 09.1990 - 07.1993
Skills
Office administration
Customer and client relations
Travel planning
Office management
Mail handling
Travel coordination
Additional Information
Motorcycle and car driving license.
Timeline
Receptionist
Sallés Hotel Aeroport Girona****
06.2013 - 12.2018
Receptionist
Hotel Llegendes de Girona Catedral****
07.2012 - 06.2013
Receptionist
Hotel Sallés Aeroport Girona****
05.2008 - 12.2010
Receptionist Assistant
GL Events CCIB
09.2006 - 07.2008
Technician - Tourist And Congress Services Technician
CPFP Castelfusano Industria E Commercio
04.2001 - 06.2012
Bachelor of Tourism Studies - Hotel Management
Instituto De Turismo Rubén Martínez Villena
04.2001 - 07.1995
Tourist Information Officer
Zetema Prgetto Cultura s.r.l.
07.1999 - 05.2006
High School Diploma -
Pre-university Institute of Sciences V.I. Lenin
09.1990 - 07.1993