Vladimir Matsyuk

Results-driven Microsoft Support Engineer with 6+ years of expertise across Azure, Microsoft 365 portal, and Partner Center, specializing in complex usage-based and license-based billing, subscription management, and Cloud Solution Provider (CSP) program support. Proven track record in delivering high-impact solutions for enterprise, government, and strategic partners, with consistent CSAT 4.90+ and a history of exceeding expectations in every Microsoft Connect review. Certified in Azure Solutions Architect Expert, Azure Administrator Associate, AZ-900, AI-900, DP-900, PL-900, SC-900, with AI-102 (Azure AI Engineer Associate) in progress. Passionate about continuous learning and deeply fascinated by the Microsoft ecosystem, from cloud infrastructure and AI innovations to partner enablement and Marketplace growth. Recognized for exceptional soft skills and the ability to build trust quickly with diverse customer types — from technical stakeholders to executive leadership — while reassuring and guiding them through critical, high-pressure situations. Known for bridging technical depth with business impact, mentoring peers, and driving cross-functional collaboration with stakeholders across engineering, product, and customer success teams to deliver sustainable outcomes.

• What contributions did you make this period and what was the resulting business impact?
• Employee comments:
• I can proudly say that in the first two quarters of this FY, I have made a very significant contribution to the team's overall playing back. In the very first Connect, I wrote that I wanted to continue to hold the same bar that I did then but I have to say that I was wrong. We shouldn't be fed up with what we have accomplished. We can be happy for a while, of course, and then wish to achieve more after that. There must always be progress in everything. That's how we develop and move forward. Therefore, I set appropriate goals for the past period and for the future.
• Speaking of my performance, I have peaked with a 4.99 CPE average and my CSATs have increased from 195 (Q3–4 FY21) to 569 as of today (Q1/3 Q1–2 FY22). Case load also plays a role of course but if we look at my percentage of cases evaluated, I have improved my numbers significantly here as well. The overall survey response rate for the last 2 quarters of FY21 was 40%, and for Q1–2 Q2 FY21 it reached 69.4%. I would also like to point out my most successful month of December 2021 when I received a total of 190/92 CSATs out of 228 closed cases, which is an 84.2% survey response rate. Prior to December 21, I had 94%, but that number is down due to cases where I denied credit requests to partners or rejected NCE billing cases, for example. NCE is a sore subject, to be honest. It's impossible to get 5 stars here, no matter how hard we try. (I'll digress a bit, but I want to write this.) But if you show a lot of empathy and show the partners that their opinion matters to us - you just might not get a DSAT. It's possible. If we go back to the NCE questions - it's very important
• Manager comments:
• Has the employee talked about impact across all three circles of impact (pictured above)? Are there other contributions/impact that you want to mention? Has the employee considered the shared core priority for diversity & inclusion?
• Vlad had an amazing start in FY22, working on more than 700 cases, receiving more than 500 surveys with an impressive 4.99 CPE, 70% survey return rate and 89.8% resolution rate in the last 6 months with no single DSAT exceeding by far the overall targets. Your passion and dedication has been observed by the members of the team, our TAs and all the peers you've worked with during this period. You've continued to grow in HI after your great results in FY21 and demonstrated consistent impact across the team and the CSP support LOB. I appreciate the contribution to the teams result, being responsible for almost half of the surveys received by the EMEA team. Sharing feedback and caring for partners are just some of your super powers, highly appreciated by the peers, SAMs and PTAs. You've always been there whenever colleagues had questions, DMs need assistance, colleagues from Teleperformance. You are a true teamplayer and willing to help everyone.