Waeel Shatoo
Lisbon
Summary
Experienced customer service and content moderation professional with a background in law from Damascus University. Skilled in handling customer inquiries, resolving issues efficiently, and ensuring compliance with platform policies. Previously worked in a leading telecom company in Syria and later as a support specialist for the Porsche Project at Seattle Company in Portugal. Strong problem-solving abilities, excellent communication skills, and a commitment to delivering high-quality service. Adaptable, detail-oriented, and dedicated to enhancing customer experience and brand integrity.
Overview
15
15
years of professional experience
Work History
Advisor Agent
Sitel
Lisboa
06.2020 - Current
- - Responding to customer queries promptly and accurately, via Phone, Email, or Chat. - Identify customer needs and report product malfunctions to the engineering team. - Follow up with customers to ensure their technical issues are resolved, and Handling Customer Complaints with SRT CRM. - Updating Customers with new product features and Functionalities. - Collecting Customer Feedback and share with Developer's team. - Newbies Trainer
- Experienced in high-volume content review and quality assurance, ensuring compliance with brand guidelines. Proficient in content moderation, data analysis, and problem-solving, with strong communication skills. Collaborative and skilled in implementing feedback and participating in training to improve efficiency.
Employee in the Marketing and Sales Department
Tamer Al Sadaat Company
06.2015 - 07.2018
Call Center Agent
Syriatel Mobile Network
Damascus
10.2010 - 02.2013
Employee in the Public Relations Department
Ministry of Agriculture
Damascus
03.2010 - 09.2010
Education
wo years in university - law
Damascus department
Damascus, Syria11.2012
Literary Baccalaureate -
Damascus, Syria05.2010
Skills
- Ability to work under pressure
- Sales experience
- Good negotiating skills
- Fast learner
- Ability to multitask
- Computer skills
- Communication skills
- Sales strategy
- Solution-oriented approach
- Conflict resolution
- Decision-making
Hobbies and Interests
- Online Learning
- Swimming
- Cycling
- Football
Languages
- Arabic, Native speaker
- English, Working knowledge
- Portuguese, A2
Personal Information
Title: Sales Representative & Customer Experience
Languages
Arabic
First Language
English
Intermediate (B1)
B1
Portuguese
Intermediate (B1)
B1
References
References available upon request.
Timeline
Advisor Agent
Sitel
06.2020 - Current
Employee in the Marketing and Sales Department
Tamer Al Sadaat Company
06.2015 - 07.2018
Call Center Agent
Syriatel Mobile Network
10.2010 - 02.2013
Employee in the Public Relations Department
Ministry of Agriculture
03.2010 - 09.2010
wo years in university - law
Damascus department
Literary Baccalaureate -
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