Walid Maireche
CRM & Automation Specialist
Lisbon
Summary
Technical Setup Specialist with strong expertise in CRM systems, currently supporting clients at a leading CRM software company. Proven track record in data migration, automation setup, and onboarding processes. Known for bridging technical solutions with business needs, ensuring smooth client adoption. Fluent in French and English, with excellent communication and problem-solving skills in multilingual environments.
Overview
16
16
years of professional experience
4014
4014
years of post-secondary education
3
3
Languages
Work History
Technical Setup Specialist
Pipedrive ( French / English )
12.2024 - Current
- Managing CRM migrations – Ensuring a smooth and accurate transfer of data.
- Building automations – Setting up workflows to improve efficiency.
- Integrating tools – Connecting Pipedrive with other software for a seamless experience.
- Providing technical guidance – Helping clients optimize their CRM setup.
Customer solutions expert / Automations & Integrations
Pipedrive ( French / English )
07.2023 - 12.2024
- Provided technical support for Pipedrive's users, with a focus on troubleshooting issues related to integrations, automations, and API/webhook configurations.
- Helped customers solve complex technical problems, such as failed webhook calls, authentication errors, and automation breakdowns.
- Worked closely with users to understand their use cases and guide them through setting up their CRM.
Technical Support Specialist
Foundever/ Scalapay Project ( French / English )
05.2022 - 06.2023
- Delivered technical support for users of a fintech startup, specializing in digital payment solutions.
- Diagnosed and resolved a wide range of technical issues related to the mobile app, transactions, and user accounts.
- Handled customer complaints and escalations and provided clear guidance and product information to help users navigate the platform.
Managing partner
Photobook DZ
01.2017 - 01.2022
- Founded company which specializes in selling online photobooks and personalized gifts.
- Conducted a business plan and strategy, developed business model and participated in all facets of the business development.
- Recruited and trained all personnel to ensure the company's vision and goals were fully met.
Owner/Main photographer
WM STUDIO
01.2009 - 01.2019
- Planned, scheduled and executed all aspects of photography for on location and studio photoshoots.
- Managed the production team (casting / make up artists, stylists, and assistants).
- Successfully coordinated and completed extensive video projects for large corporations.
Executive producer
Freelancer
01.2012 - 01.2016
- Collaborated with executive directors, scriptwriters and editors on various projects, ensuring that the whole filming / production process went without failures, resolved any problematic issues.
Education
Engineering degree - Civil and structures engineering
National Polytechnic School
Algiers - Algeria01-2009
Baccalaureate - Mathematics
Tarek Ibn Ziad High School
Algiers - Algeria01-2004
Skills
- CRM software proficiency
- Technical troubleshooting
- Pipedrive CRM
- Salesforce administration
- Zapier automation
- SQL / Mysql
- Customer relationship management
- Adaptability
- Communication and collaboration
Timeline
Technical Setup Specialist
Pipedrive ( French / English )
12.2024 - Current
Customer solutions expert / Automations & Integrations
Pipedrive ( French / English )
07.2023 - 12.2024
Technical Support Specialist
Foundever/ Scalapay Project ( French / English )
05.2022 - 06.2023
Managing partner
Photobook DZ
01.2017 - 01.2022
Executive producer
Freelancer
01.2012 - 01.2016
Owner/Main photographer
WM STUDIO
01.2009 - 01.2019
Engineering degree - Civil and structures engineering
National Polytechnic School
Baccalaureate - Mathematics
Tarek Ibn Ziad High School
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