WUMPININ NYEKODOO YAKUBU
ARROIS,LISBON
Summary
Dynamic customer service professional with proven expertise at Uniliver Ghana Limited, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for maintaining composure under pressure and improving satisfaction rates by addressing concerns efficiently. Committed to delivering exceptional service while ensuring operational excellence.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Gravity Harmony Unipessol
06.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Fuel Attendant
Shell Ghana Limited
02.2020 - 04.2022
- Collaborated with team members to maintain smooth operations during peak hours or staff shortages.
- Improved productivity by cross-training in other areas of the gas station operation, such as convenience store assistance or car wash duties.
- Monitored the premises for security purposes, reporting suspicious activities or potential hazards as needed.
- Completed daily reports, documenting sales figures, inventory levels, and any notable incidents during shifts.
- Provided exceptional customer service, addressing inquiries and resolving concerns in a timely manner.
- Maintained cleanliness of the fuel station, ensuring a welcoming atmosphere for patrons.
- Enhanced customer satisfaction by providing efficient and courteous fueling services.
- Upheld company standards for quality assurance by conducting thorough inspections of facilities during each shift.
- Handled emergency situations effectively, implementing procedures such as shutting off pumps or contacting authorities when necessary.
Customer Service Representative
Uniliver Ghana Limited
03.2018 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Identified and resolved discrepancies and errors in customer accounts.
Education
GED -
Disrict Of Columbia Suprintendent Of Education
Washington, DC, USA05.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Calm under pressure
- Basic Knowledge Of Computer skills
- Organization and time management
Timeline
Customer Service Representative
Gravity Harmony Unipessol
06.2023 - 11.2023
Fuel Attendant
Shell Ghana Limited
02.2020 - 04.2022
Customer Service Representative
Uniliver Ghana Limited
03.2018 - 01.2020
GED -
Disrict Of Columbia Suprintendent Of Education
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