WUMPININ NYEKODOO YAKUBU
ARROIS
Summary
Experienced with leading housekeeping teams to maintain cleanliness and order. Utilizes strong organizational skills and attention to detail to ensure pristine environment. Track record of effective team management and problem-solving in dynamic settings.
Professional housekeeping leader with strong track record of delivering high-quality results. Skilled in managing teams, ensuring cleanliness standards, and adapting to changing needs. Known for strong communication, reliability, and commitment to excellence. Adept at fostering teamwork, training staff, and maintaining seamless operations.
Dynamic customer service professional with proven expertise at Uniliver Ghana Limited, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for maintaining composure under pressure and improving satisfaction rates by addressing concerns efficiently. Committed to delivering exceptional service while ensuring operational excellence.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Gravity Harmony Unipessol
06.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Fuel Attendant
Shell Ghana Limited
02.2020 - 04.2022
- Collaborated with team members to maintain smooth operations during peak hours or staff shortages.
- Improved productivity by cross-training in other areas of the gas station operation, such as convenience store assistance or car wash duties.
- Monitored the premises for security purposes, reporting suspicious activities or potential hazards as needed.
- Completed daily reports, documenting sales figures, inventory levels, and any notable incidents during shifts.
- Provided exceptional customer service, addressing inquiries and resolving concerns in a timely manner.
- Maintained cleanliness of the fuel station, ensuring a welcoming atmosphere for patrons.
- Enhanced customer satisfaction by providing efficient and courteous fueling services.
- Upheld company standards for quality assurance by conducting thorough inspections of facilities during each shift.
- Handled emergency situations effectively, implementing procedures such as shutting off pumps or contacting authorities when necessary.
Customer Service Representative
Uniliver Ghana Limited
03.2018 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Identified and resolved discrepancies and errors in customer accounts.
Security Officer
G4S Security Services
12.2015 - 10.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Housekeeping Supervisor
AIRSIDE HOTEL
01.2011 - 04.2014
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
Education
GED -
Disrict Of Columbia Suprintendent Of Education
Washinton DC05.2024
High School Diploma -
Northern School Of Business
Tamale, Ghana05-2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Calm under pressure
- Basic Knowledge Of Computer skills
- Organization and time management
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Task assignment
Languages
English
Advanced (C1)
A1
Portuguese
Beginner
A1
Hobbies
Reading, Exercising & Sports
Timeline
Customer Service Representative
Gravity Harmony Unipessol
06.2023 - 11.2023
Fuel Attendant
Shell Ghana Limited
02.2020 - 04.2022
Customer Service Representative
Uniliver Ghana Limited
03.2018 - 01.2020
Security Officer
G4S Security Services
12.2015 - 10.2017
Housekeeping Supervisor
AIRSIDE HOTEL
01.2011 - 04.2014
GED -
Disrict Of Columbia Suprintendent Of Education
High School Diploma -
Northern School Of Business
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