Summary
Overview
Work History
Education
Certification
Languages
Timeline
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Yana Caimbo

Yana Caimbo

Linda a Velha,11

Summary

Highly organized and motivated professional with 10 years of experience Expert in identifying and resolving complex technical problems across multiple platforms, including Windows, Linux, macOS, and various cloud-based services Technical skills include proficiency in Oracle, as well as expertise in software such as Cisco Webex, Microsoft Office, Zoom, and Salesforce (CRM) Committed to delivering exceptional customer service and ensuring customer satisfaction Ability to quickly learn new technologies and adapt to evolving environments. Fluent in multiple languages, including English, Ukrainian, Russian and Portuguese, which enhances my ability to communicate effectively with diverse client bases

Overview

10
10
years of professional experience
1
1
Certification

Work History

Data Annotator

Thoth AI
07.2025 - Current
  • Annotated large datasets to enhance machine learning model accuracy.
  • Collaborated with cross-functional teams to define annotation guidelines and standards.
  • Reviewed and validated annotated data for quality assurance and consistency.
  • Developed training materials for new annotators to ensure adherence to best practices.

Sterilization Technician

Oxford Dental
12.2024 - 06.2025
  • Processed dental instruments and patient care items through the sterilization process safely and efficiently
  • Turned over operatories and transported used instruments to the sterilization area for processing
  • Set up treatment rooms in preparation for the next patient procedure
  • Provided customer service support by escorting patients to and from the treatment room
  • Assisted dental assistants, doctors, and front desk staff

Technical Support Analyst

IQVIA
02.2017 - 09.2024
  • Provided accurate information to incoming callers and responded to email inquiries in line with project-specific guidelines
  • Administered informed consent, either verbally or online, in compliance with ethical guidelines and regulatory standards
  • Collected and entered data into the study’s electronic data capture (EDC) system according to protocol requirements
  • Identified any adverse events (AEs) or serious adverse events (SAEs) and escalated them as per study protocol and regulatory requirements

Customer Service Analyst

UBER
11.2015 - 07.2016
  • Managed inbound customer calls, effectively addressing inquiries, resolving complaints, and aiding enhance customer satisfaction
  • Used problem solving techniques to quickly resolve escalated issues from customers
  • Recruited and trained employees, fostering customer service mission and objectives
  • Reviewed incoming email from customers; responded promptly with accurate information
  • Reviewed monthly financial results with partners to identify opportunities to improve profitability
  • Maintained the investigator site file, ensuring it was organized, current, and compliant with regulatory standards

Education

Bachelor degree - Water Resources Engineer

Dnipro State Agrarian and Economic University | AGRIS
07.2014

Master degree - Water Conservation

Dnipro State Agrarian and Economic University | AGRIS
07.2015

Certification

  • Global Information Security
  • Troubleshooting IT Remote Administration
  • The Top Skills IT Professionals Have Right Now
  • Critical Thinking and Problem Solving
  • Writing Customer Service Emails

Languages

Ukrainian (C2)
Russian (C2)
English (C1)
Portuguese (B1)

Timeline

Data Annotator

Thoth AI
07.2025 - Current

Sterilization Technician

Oxford Dental
12.2024 - 06.2025

Technical Support Analyst

IQVIA
02.2017 - 09.2024

Customer Service Analyst

UBER
11.2015 - 07.2016

Master degree - Water Conservation

Dnipro State Agrarian and Economic University | AGRIS

Bachelor degree - Water Resources Engineer

Dnipro State Agrarian and Economic University | AGRIS

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Yana Caimbo