Yaritsa Sofia Neves Resende Costa

As a Brand Representative for L'Oreal Fragrances, I engaged with a wide range of customers, offering personalized fragrance recommendations while delivering a luxurious and memorable shopping experience. I upheld the highest standards of personal presentation and brand image, worked toward sales targets under pressure, and managed product displays with attention to details.

As a Cosmetics Sales Associate, I provided personalized beauty consultations to a diverse clientele, helping them feel confident and valued through exceptional customer service. My role required strong communication skills, cultural awareness, and the ability to build trust quickly. I also thrived in a fast-paced retail environment, balancing sales targets with guest satisfaction, handling complaints diplomatically, and ensuring a clean space.

As a hostess, I consistently provided exceptional service in a fast-paced and customer-focused environment, ensuring guests felt welcomed, comfortable, and well-attended to from the moment they arrived. I developed strong problem-solving skills by calmly resolving guest concerns and complaints, always maintaining a polished and positive demeanor.