Summary
Overview
Work History
Education
Skills
Timeline
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Zubair Ahmed

Zubair Ahmed

Room Attendant
Rua Escola ED Ilha Atlantico, BL B 3 D Figueirinhas, Caniço

Summary

Dynamic hospitality professional with a proven track record at Leonardo Hotel Amsterdam City Center, excelling in guest relations and food presentation. Recognized for enhancing customer satisfaction through meticulous attention to detail and punctuality. Skilled in managing high-pressure situations while delivering exceptional service and fostering strong client relationships.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Room Service Attendant

Leonardo Hotel Amsterdam City Center
09.2024 - 05.2025
  • Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
  • Enhanced guest satisfaction by promptly delivering room service orders and addressing special requests.
  • Answered quests inquiries and questions about hotel's menu.
  • Showcased attention to detail when setting up meal trays according to hotel standards and individual guest preferences.

Host

Mövenpick Hotel Amsterdam City Center, Amsterdam
05.2023 - 08.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Answered customer questions about hours, seating, and menu information.

Sales Assistant

Zara
01.2022 - 02.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Education

BBA - International Finance

Hanze University of Applied Science
Groningen
05-2024

Bachelor of Commerce - International Economics And Trade

Nanjing University of Applied Science
Wuxi
09-2020

Skills

    Personal grooming

    Table setting

    Food presentation

    Punctuality

    Guest relations

    Room inspections

Timeline

Room Service Attendant

Leonardo Hotel Amsterdam City Center
09.2024 - 05.2025

Host

Mövenpick Hotel Amsterdam City Center, Amsterdam
05.2023 - 08.2024

Sales Assistant

Zara
01.2022 - 02.2023

BBA - International Finance

Hanze University of Applied Science

Bachelor of Commerce - International Economics And Trade

Nanjing University of Applied Science

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Zubair AhmedRoom Attendant