António Gouveia

• Efficiently processed multiple KYC cases per hour, ensuring accuracy and compliance.
• Assisted with account access, security, troubleshooting, and general inquiries.
• Guided clients in navigating the platform

• Managed and resolved high volumes of feedback and complaints.
• Implemented robust follow-up system, resulting in significant reduction in unresolved client issues.
• Meticulously verified and validated fiat deposits and withdrawals, ensuring accuracy and compliance.
• Collaborated with compliance agents to facilitate closure of accounts, ensuring strict adherence to regulatory compliance.

• Demonstrated efficiency by successfully handling up to 10 KYC cases per hour, showcasing high level of accuracy and adherence to verification standards.

• Managed portfolio of 28 tourist apartments, ensuring smooth operations and exceptional guest experiences.
• Orchestrated daily operations, including efficient check-ins, check-outs, reservations, and resolving guest complaints promptly.
• Conducted daily apartment inspections, ensuring high cleanliness and functionality standards, surpassing guest expectations.
• Led team effectively by managing schedules, handling hiring processes, and fostering positive work environment to optimize staff performance.
• Implemented revenue management strategies for maximum profitability.

• Managed check-ins and check-outs while maintaining accuracy in reservations and guest information.
• Provided guests with information about hotel facilities, services, and local attractions.
• Assisted in implementing upselling techniques to enhance revenue generation.

Professional Internship

Professional Internship

Professional Internship