Daria Melnyk

• Organized QA team, designed and implemented QA processes from scratch, initiated improvements for deployment processes
• Managed and mentored QA team of 3 people. Planned, monitored and adjusted testing activities and tasks
• Coordinated processes between PO/PM, development team and QAs. Worked closely with the project manager to establish solid test strategy and plan, ensuring testing processes are aligned with project goals and timelines
• Collaborated on requirements gathering, definition and analyzing
• Created and supported test and technical documentation (Journey Maps, test plans, test cases, checklists, User Stories, Tech Stories, bug reports)
• Provided project leadership and communicated actively with cross-functional teams to ensure project objectives were met and the software was up to date
• Optimized development and testing processes by identifying repeated scenarios or gaps in requirements and documentation, which led to reducing bugs appearance

• Coordinated multiple internal projects that provided solutions for HR, Marketing, DevOps, and Platform teams, including automation of support requests, creation of statistics dashboards, and data management
• Led the solution development and testing of a Qualcomm POC (for Maternity/Parental Leave and Software requests), collaborating with top management and the technical team to define and implement business needs
• Managed a team of 10+ members (solutions builders and QAs), was actively involved in hiring, onboarding, mentoring, and promoting team members
• Defined implementation scope and priorities, overseeing task planning and distribution
• Established and maintained a full testing process across environments, effectively coordinating releases
• Ensured timely delivery of solutions that met stakeholder expectations, requirements, and quality standards
• Contributed to solution architecture design and established a code review process
• Negotiated with key stakeholders on technical specifications and requirements, and conducted project demos

Established and supported acceptance process for final quality assurance checks, significantly reducing repeated defects.

• Defined quality assurance criteria and implemented monitoring processes to ensure consistent standards.
• Generated dashboards with testing statistics and clear timeframes, optimizing visibility into testing statuses and goals.
• Contributed to hiring efforts for QA engineers and technical writers.
• Assisted in creating technical user manuals, specifications, and release notes.
• Collaborated with product teams to maintain overall platform quality and align testing with product goals.
• Led onboarding and mentoring of new team members to ensure smooth integration and skill development.

Developed and maintained test documentation, including test cases, test plans, checklists, and user stories.

• Collaborated with development teams on feature requirements and technical documentation to optimize testing efficiency and reduce bug resolution times.
• Executed comprehensive testing, including Functional, Regression, Smoke, Backend, and UI/UX testing.
• Monitored and analyzed logs to identify sources of bugs for faster resolution.
• Specialized on testing voice capabilities, such as Voice/DTMF recognition, TTS, SSML, NLU models, IVR/ITR solutions, and web chat applications.

• Created and maintained detailed test documentation, including test cases, test plans and checklists to ensure thorough test coverage.
• Reviewed and analyzed technical documentation to align testing processes with product specifications.
• Executed test scenarios and created detailed bug reports to track defects and issues.
• Collaborated with the development team to set clear testing objectives and meet deadlines.
• Performed Regression, Functional and Smoke testing to ensure product stability and quality.