Diva Melissa da Costa Rangel
Porto,Porto
Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Customer-oriented General Manager with 5 years of experience. Adaptive and deadline-oriented with capacity to execute multiple projects in high-stress environments. Meticulous leader and strategic planner with strong managerial acumen. Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging role, meet goals and surpass expectations.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
General Manager
PAX Cleaning Service Lda
Dili, Dili
11.2011 - Current
- Monitored and evaluated teams, identifying and targeting opportunities for improvement.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Delivered business strategy to drive revenue and operational efficiencies.
- Implemented effective customer service procedures to encourage positive feedback.
- Managed high-performing teams to deliver quality customer service and stable profits.
- Recruited top-performing candidates to build staff retention and team performance.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Resolved internal staff conflicts to mutual benefits of all parties involved.
- Handled development of tactical programmes to pursue targeted goals and objectives.
- Prepared and reviewed procedural documents for daily operations.
- Assessed impact of marketing programmes and recommended improvements.
- Developed and implemented budgetary and resource allocation plans.
- Analysed accounting and financial data to get holistic view of company financial health.
- Researched business opportunities with new and existing customers, notifying sales team to follow up.
- Evaluated and decided upon key investments in equipment, infrastructure and talent.
- Scheduled regular team meetings to discuss business updates, issues and recommendations.
- Set policies and processes outlining expectations on employee behaviour at every level.
Real Estate Agent
RE/MAX
Porto, Porto
07.2021 - 05.2022
- Counselled new buyers to enhance sales opportunities.
- Showed residential properties and explained features, value and benefits of available homes.
- Acted as listing agent for brokers.
- Coordinated appointments with prospective buyers to showcase houses and plots.
Freelance Translator
Various
Dili, Dili
11.2011 - 05.2012
- Revised submitted translations to increase accuracy and ensure user comprehension.
- Successfully translated over [Number] projects, completing ahead of agreed deadlines.
- Localised texts, considering cultural identity and country-specific idioms for relevant markets.
- Delivered high-quality translation and interpretation services from [Language] to [Language], supporting clients across multiple industries.
Education
A-Levels - Communication and Culture, Spanish and French
Saint Brendan's Sixth Form College
Bristol, England 06.2009 - 06.2011
Diploma of Higher Education - Law
Faculty of Law of the University of Porto
Porto, Portugal 09.2018 -
Skills
- Consistently meet goals
- Timeline management
- Organised and efficient
- Client relations
- Customer service
- Relationship building
- Conflict resolution
- Customer service-oriented
- Networking abilities
- Passionate about interacting with people
- I consider myself to be nice and polite
- Easy-going and friendly
Languages
English
Fluent
Portuguese
Native
Spanish
Upper intermediate
Tetum
Native
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Directly supervised team of 500+ staff members.
- Achieved customers satisfaction through working and training staffs directly.
Certification
Training QUALIFICATION FOR INTERNATIONALIZATION - Prospecting, attracting and customer loyalty
Additional Information
In addition to the information I have provided, I also would like to add some more characteristics I have in order to work alongside others in a healthy environment. I am friendly and always go out my way to help others in need. I think as human beings we should feel keen to help others at all times. I am reliable and over the years have tried to put myself in the position of the other person and understand their behaviour and mindset since we all come from different backgrounds and gone through different life situations. Only when we learn to be emphatic we can have healthy connections within the society.
Timeline
Real Estate Agent
RE/MAX
07.2021 - 05.2022
Diploma of Higher Education - Law
Faculty of Law of the University of Porto
09.2018 -
General Manager
PAX Cleaning Service Lda
11.2011 - Current
Freelance Translator
Various
11.2011 - 05.2012
A-Levels - Communication and Culture, Spanish and French
Saint Brendan's Sixth Form College
06.2009 - 06.2011
Training QUALIFICATION FOR INTERNATIONALIZATION - Prospecting, attracting and customer loyalty
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