João Gabriel Araújo Dos Santos

• Focus on a positive, empathetic and professional attitude toward guests at all times using a non-intrusive approach while exceeding guest's expectations by providing a seamless and bespoke experience;
• Constant support by providing helpful information, answering questions and resolving complaints;
• Act as a guest resource by providing strong knowledge of services and features across all departments.

First Class: 2020 - 2023

Business Class: 2016 - 2019

Economy Class: 2014 - 2016

• Resolve passenger conflicts and medical emergencies during flights;
• Provide exceptional customer service while always prioritizing safety procedures and complying with all food safety standards;
• Welcome and monitor safety, security and satisfaction of customers while on-board, during flight and during disembarkation.

• Deliver exceptional customer service, addressing client concerns and providing solutions to meet their unique needs relating to skin and hair;
• Conduct demonstrations, perform makeover services on clients and manage store inventory;
• Keep up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.