Michelle Coelho
Moita,Portugal
Summary
My objective is to make a sound impact within a company, to work enthusiastically as a team player to show my devotion and commitment. I am seeking challenging assignments and responsibilities, with an opportunity for growth and career advancement, in an environment which provides variety and the opportunity to explore my abilities. To be involved in position where I can utilize my skills and creatively and involve myself effectively.
I have gathered 26 years of knowledge and professional experience in the Finance industry and have the following skills: Bookkeeper | Credit Controller | Credit Management | Claims Management | Fleet Administration | Full MS Office | Syspro | Sage Evolution I consider myself a hardworking, loyal and trustworthy individual. I believe I am an asset to any organisation, as my vast knowledge and skills will add great value to any department within a company.
Resourceful professional in hospitality, known for high productivity and efficiency in task completion. Specialize in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring exceptional guest experiences.
Overview
24
24
years of professional experience
Work History
Barmaid
The Irish Rover
01.2022 - Current
- Customer Service
- Customer Complaints
- Marketing
- Waitress
- Barmaid
- Stock control
- Reporting Issues to the Owner
- General overseeing of the Business
Credit Controller
Toolroom Services Pty Ltd
01.2019 - 04.2022
- Chasing outstanding aged debt
- Keeping debtors’ days within the agreed levels
- Dealing with all credit control queries
- Dealing with all aspects of the Account Receivable Ledger
- Entering Receipts
- Allocation of Receipts
- Sending out Customer Statements
- Reconciling Customer Accounts
- General Housekeeping
- Maintaining good relationship and Communications with all members of the team both internal and external customer.
- Weekly reports to the directors – Top 20 debtors and 90-120 debtors
- Opening of new accounts in line with the CGIC compliance rules
- Monthly reporting to CGIC
- Cash Sale accounts
- Petty Cash
- Biggest client is Makro
- Internal Sales
- Customer Services
- Client Rebates
- Steel Manufacturing Business
- Reason for Leaving: Returning to Portugal
- Managed customer accounts to ensure timely payment and resolve discrepancies.
- Coordinated with sales teams to address customer inquiries and payment issues.
Credit Controller
Thrifty Car Rental
01.2018 - 01.2019
- Chasing outstanding aged debt
- Keeping debtors’ days within agreed levels
- Dealing with all credit control queries
- Dealing with all aspects of the Account Receivables Ledger
- Entering Receipts
- Allocation of Receipts
- Sending out Customer Statements
- Reconciling Customer Accounts
- General Housekeeping
- Providing Excellent Customer Service
- Maintaining good relations and Communications with all members of the team both internal and external customers
- Managing Credit Limits
- Managed customer accounts to ensure timely payment and resolve discrepancies.
- Coordinated with sales teams to address customer inquiries and payment issues.
- Negotiated settlements with past due customers while protecting company interests.
Kitchen Assistant
Sabores de Soa – Nazere
07.2016 - 09.2017
- Responsible for executing kitchen maintenance checklist
- Responsible for maintaining organizing, and cleaning
- Assisted in finalizing food plating and alerting wait staff when orders were ready
- Assisting in Stocking the walk-in cooler as well as the pantry shelves
- Responsible for going through the pantry once a week and discarding any food that was past its expiration date.
- Acted as liaison between the wait staff and the chefs in the kitchen
- Assisted chefs in food preparation and ingredient organization.
- Maintained cleanliness and sanitation of kitchen workspaces and equipment.
- Supported inventory management by tracking stock levels and notifying staff.
- Collaborated with team members to ensure efficient workflow during peak hours.
Kitchen Assistant
Meat – Alcobaça
01.2016 - 07.2016
- Responsible for executing kitchen maintenance checklist
- Responsible for maintaining organizing, and cleaning
- Assisting in Stocking the walk-in cooler as well as the pantry shelves
- Responsible for going through the pantry once a week and discarding any food that was past its expiration date.
- Preparation of food
- Washing dishes
- Reason for leaving: Returned to SA
Financial Management
Goldwagen Kensington
01.2012 - 01.2014
- Management of Assets (Stock)
- Marketing of the Company
- Reconciliation of Debt
- Management of Debtors / Creditors
- Development of good customer relations
- Management of Human Resources
- General Financial Management
- Phoning Clientele for outstanding monies
- Allocating monies outstanding
- Dealing with client queries
- Submitting Cash flow forecasts to the Employer
- Reconciling Debtors
- Reconciling Creditors
- Reconciling Cash Received
- Reconciling Stock
- Submitting outstanding payments to Employer
- Bank Recons
- Ensuring the staff weren’t stealing stock
- General Admin Duties
- Marketing the Company
- Implementing preventive measures to ensure the staff didn’t over order stock
- Ensuring relationships with clientele were kept
- Watching our overheads
- Submitting the Vat to Accountant
- Submitting PAYE to Accountant
- Reason for leaving: Company not performing therefore could no longer pay my salary
Credit Controller
Canon
06.2011 - 06.2012
- Ensuring clientele kept to their contract terms
- Collecting Monies outstanding
- Allocating Monies Outstanding
- Keeping Management informed of problematic clientele
- Dealing with Client queries
- Ensure that if the client didn’t pay their client collecting the equipment from client
- Listing client on ITC
- Reason for leaving: Better Prospects
National Credit Manager
Tempest Car Hire
01.2002 - 05.2008
- Managing Human Resources: Coach staff to handle all customer contact effectively and professionally.
- Ensure staff are knowledgeable about company policies, applicable legal procedures, regulations, acts and requirements
- Ensure that Performance agreements are in place for staff and review
- Implement individuals Development action plans
- Recommend manpower and succession needs based on business plan
- Conduct all management processes in line with legislation
- Implement Employment equity plan
- Key performance areas reviewed
- Manage and when required implement disciplinary procedures
- Plan annual staff and ensure enough head counts
- Communicate all management requirement to staff on a regular basis
- To lead and motivate staff to provide excellent customer service
- Improve Customer Service: Establish good relations with all customers
- Ensure urgent resolution of all queries. Processing of credit notes in line with factual conclusions
- Monitor the timeous dispatch of invoices and statements
- Continuously reviewing of business opportunities with existing customers
- Address arrear accounts diplomatically with Customers
- Communicate both positive and negative aspects of existing customers regarding payment performance both internally and externally
- Communicate opposition trade reference inquiries on existing customers
- Alert departments timeously of decking payment trends of existing customers.
- Encourage close communication and co-operation between the credits/sales/reservations and operations department with customer queries which might impact negatively on sales
- Reconciliation of trade debtors
- Board reports checked and circulated to directors
- Monthly cash flow projections to financial manager
- Direct Strategic Focus: Remain updated on latest changes and trends in the Tourism Industry credit business and operate accordingly and develop credit strategies for future
- Manage the execution and application of the credit procedures
- Motivation of staff
Education
Diploma - Strategic Management, Financial Management, Client Orientation, People Management, Marketing Management, Project Management, Human Resource Management, Communication
UNISA
Skills
- Customer service
- Bar management
- Credit management
- Effective communication
- Conflict resolution
- Relationship building
- Cleanliness and hygiene
- Handling complaints
- Strong communication skills
- Beverage preparation
- Drink recommendations
- Supply restocking
- Upselling strategies
- Cash handling expertise
- Payment processing
- Food running
- Menu presentation
- Menu memorization
- Beverage preparation techniques
- Equipment operation
- Drink order management
- Cocktail service
- Preparing garnishes
- Cash handling and management
- Time management abilities
- Cash handling
- Monitor alcohol service
- Beverage supply orders
- Food service management
- Team management
- Event hosting
- Cleaning and sanitizing
- Craft beer expertise
- Promote sales
- Adaptability and flexibility
- Proficient in mixology
- Food safety standards
- New cocktail creation
- Bar menu planning
- Analytical skills
- Food and beverage service
Accomplishments
- Tempest Car Hire, Service Excellence award, 1998
- Tempest Car Hire, Service Excellence award, 2000
- Tempest Car Hire, Service Excellence award, 2003
- Tempest Car Hire, 5 Year Long Service award, 2004
- Tempest Car Hire, Service Excellence award, 2005
- Tempest Car Hire, 10 Year Long Service award, 2008
Character Qualities
- Ethical
- Honest
- Committed
- Positive Influencer
- Logical
- Diversified
- Flexible
- Adaptable
- Natural Leader
- Respectful
- Dynamic Go-Getter
- Problem Solving Driven
- Punctual
- Analytical Thinker
- Able to Multitask
- Professional
- Innovative
- Strong people skills
- Confident
- Can work under pressure
- Driven by Motivation
- Ambitious
- Patient
- Skilful Business Analyst
- Effective Strategist
- Excellent Communication Skills
- Non Procrastinator
- Goal Orientated
Education
Wordsworth High School, Standard 8, Benoni Technical College, Typing, Marital Law, Commercial Law, Business Management, UNISA, Diploma (NQF Level 6), Strategic Management, Financial Management, Client Orientation, People Management, Marketing Management, Project Management, Human Resource Management, Communication
Own Transport
True
Languages
- Afrikaans
- Englsh
Cover Letter
I have gathered 26 years of knowledge and professional experience in the Finance industry and have the following skills: Bookkeeper | Credit Controller | Credit Management | Claims Management | Fleet Administration | Full MS Office | Syspro | Sage Evolution. I consider myself a hardworking, loyal and trustworthy individual. My objective is to make a sound impact within a company, to work enthusiastically as a team player to show my devotion and commitment. I am seeking challenging assignments and responsibilities, with an opportunity for growth and career advancement, in an environment which provides variety and the opportunity to explore my abilities. To be involved in position where I can utilize my skills and creatively and involve myself effectively. I believe I am an asset to any organisation, as my vast knowledge and skills will add great value to any department within a company.
Personal Information
- ID Number: 760926 0188 082
- Age: 48
- Health Status: Good
- Date of Birth: 09/26/76
- Gender: Female
- Nationality: South African
- Driving License: 1
Languages
English
First Language
Timeline
Barmaid
The Irish Rover
01.2022 - Current
Credit Controller
Toolroom Services Pty Ltd
01.2019 - 04.2022
Credit Controller
Thrifty Car Rental
01.2018 - 01.2019
Kitchen Assistant
Sabores de Soa – Nazere
07.2016 - 09.2017
Kitchen Assistant
Meat – Alcobaça
01.2016 - 07.2016
Financial Management
Goldwagen Kensington
01.2012 - 01.2014
Credit Controller
Canon
06.2011 - 06.2012
National Credit Manager
Tempest Car Hire
01.2002 - 05.2008
Diploma - Strategic Management, Financial Management, Client Orientation, People Management, Marketing Management, Project Management, Human Resource Management, Communication
UNISA