Nicole Hamer
Porto
Summary
Dynamic professional with a proven track record at BNP Paribas, enhancing client satisfaction through meticulous attention to detail and effective communication. Skilled in financial transactions and team collaboration, I've successfully suggested process improvements and managed high-profile events, demonstrating adaptability and a commitment to excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Corporate Actions and Income Processing Analyst
BNP Paribas
09.2022 - Current
- Process corporate actions and income in accordance with bank standards, ensuring compliance with the four-eyes principle
- Provide accurate information to clients and partners regarding events, manage client queries and service requests across multiple platforms, and update procedures based on market changes and risk instruments
- Additionally, suggesting process improvements to enhance client satisfaction and foster team collaboration
Creative Campaign Designer
Self-Employed
06.2012 - Current
- Developed custom graphics for unique projects.
- Engaged with prestigious theaters internationally, including locations in Vienna, Austria.
- Designed album artwork for prominent musicians.
Customer Service Representative Level 1 & 2
Airbnb
08.2020 - 08.2022
- Managed reservations, cancellations, and account-related matters efficiently for both guests and hosts
- Managed concerns, ensuring quick solutions
- Offer accurate information and handled emergencies
- Maintained records and documentation of interactions
Guest Service & Concierge
Porto Palácio Congress Hotel & Spa
03.2018 - 12.2018
- Completed internship at renowned 5-star hotel in Guest Service.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Inspected guest rooms prior to check-in to ensure they met quality standards.
- Organized special requests such as wake up calls, extra pillows, cribs.
- Handled customer complaints professionally and efficiently.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
5-Star Kitchen Staff Internship
The Artist Hotel and Bistro
04.2017 - 06.2017
- This hotel school is the only one of its kind, offering guests a unique opportunity to experience hospitality services while supporting the educational programs at Porto School of Hotels and Tourism.
- Monitored inventory of supplies and communicated needs to supervisor.
- Moved smoothly between different cooking stations to assist with meal preparations.
- Cleaned and sanitized frequently to maintain health code standards.
Health Care Nursing Assistant
Age Concern
Liverpool & Sefton
04.2014 - 08.2016
- Provided personal care, medication management, meal assistance, mobility support, and emotional guidance
- Ensured that all equipment was functioning properly prior to use.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
Event Coordinator- Internship
Best Events Awards 2017
11.2017 - 12.2017
- Company Overview: BEA World is an initiative that recognizes and promotes excellence in global events and live communication, held during the BEA World International Festival
- Coordinated event logistics for 10+ high-profile Ipanema Park Hotel functions within tight deadlines, ensuring seamless execution
- Provided on-site support during the day of the event including problem solving if necessary.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
Administration Assistant Apprenticeship
Complete Site Safety
03.2016 - 05.2016
- Managed induction form completion and filing, ensuring compliance and organization for smooth onboarding process for new hires
Education
Diploma in Hospitality Operations Management -
Escola de Hotelaria e Turismo do Porto
PortoDiploma in Childhood Studies and Child Psychology -
The Open University
United KingdomCertificate of Higher Education in Health and Social Care -
The Open University
United KingdomModule in Counseling -
The Open University
United KingdomAS Level Study in International Baccalaureate - Math, English, Art, Biology, Psychology
Vienna International School
ViennaGCSE - Math, English, Biology, Psychology
John Rennie High School
Montréal, QCSkills
- Attention to Detail
- Effective Communication
- Executive Support
- Proficient Time Management
- Effective Issue Resolution
- Proficient in Microsoft Office Suite
- Team Collaboration
- Discretion & Adaptability
- Interpersonal Sensitivity
- Financial transactions
- Quality control
- Records management
- Reporting skills
- Document review
Certification
- Diploma in Child Psychology
- Certificate of Higher Education in Health and Social Care
- Diploma in Hotel Management and Culinary Arts
Volunteering and Leadership
Action for the Blind People - Liverpool, UK
04/2016 - 10/2016
- Advocacy for Sight Loss: Led efforts to inspire change and promote equal opportunities for people with sight loss, emphasizing their right to an equal voice and choice
- Provided scheduling services for medical appointments and companionship for clients from disadvantaged backgrounds, focusing on enhancing self-care skills
Timeline
Corporate Actions and Income Processing Analyst
BNP Paribas
09.2022 - Current
Customer Service Representative Level 1 & 2
Airbnb
08.2020 - 08.2022
Guest Service & Concierge
Porto Palácio Congress Hotel & Spa
03.2018 - 12.2018
Event Coordinator- Internship
Best Events Awards 2017
11.2017 - 12.2017
5-Star Kitchen Staff Internship
The Artist Hotel and Bistro
04.2017 - 06.2017
Administration Assistant Apprenticeship
Complete Site Safety
03.2016 - 05.2016
Health Care Nursing Assistant
Age Concern
04.2014 - 08.2016
Creative Campaign Designer
Self-Employed
06.2012 - Current
- Diploma in Child Psychology
- Certificate of Higher Education in Health and Social Care
- Diploma in Hotel Management and Culinary Arts
Diploma in Hospitality Operations Management -
Escola de Hotelaria e Turismo do Porto
Diploma in Childhood Studies and Child Psychology -
The Open University
Certificate of Higher Education in Health and Social Care -
The Open University
Module in Counseling -
The Open University
AS Level Study in International Baccalaureate - Math, English, Art, Biology, Psychology
Vienna International School
GCSE - Math, English, Biology, Psychology
John Rennie High School
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