Summary
Overview
Work History
Skills
Timeline
Education
Work Preference
Quote
Work Availability
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STEVE Dos Santos

Pueblonuevo
STEVE Dos Santos

Summary

Top performing, outcome-driven, and accomplished aviation business leader with the ability to balance strategic decisions and financial discipline with a hands-on approach to leadership - resulting in strong ROI, employee, customer, and stakeholder satisfaction. Strategic leader, engaging communicator, and exceptional developer of highly effective program acquisition strategies, with extensive experience in bringing transformation change, organizational planning, business management, setting short and long-term goals, building business capability, budget management, P&L management, and people management. Innovative thinker, who understands business beyond the numbers, and possesses instinctive ability to drive operational excellence, surpass sales goals, and develop strategic partnerships. Verifiable success in consistently exceeding revenue objectives and increasing EBIDTA margin. Work in a highly matrixed environment with often very conflicting deadlines. Proven skills to conceptualize and develop key growth sales strategies, techniques, and action plans. Immense ability to motivate, inspire, drive, coach, train, and lead a large size team effectively. Effective communicator at all levels in the organization, with strong oral, written, and public speaking skills. Proven ability to build positive work relationships with C-suite executives, employees, customers, vendors, contractors, authorities, and various other internal and external stakeholders.

Overview

33
years of professional experience
2
years of post-secondary education

Work History

TAAG Airlines Angola
Angola Luanda , Luanda

Chief operation Officer / Board Member
09.2021 - 09.2023

Job overview

  • Provide leadership in project development ,planning and operational effectiveness
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.

Caribbean Airlines
Trinidad & Tobago

Chief Operations Officer
09.2019 - 09.2021

Job overview

  • Provide leadership in project development, planning, and operational effectiveness.
  • Generated detailed reports on progress towards meeting operational goals for review by senior management team.
  • Served as an escalation point for customers who had unresolved issues or complaints about products or services provided by the organization.
  • Conducted regular reviews with employees at all levels of the organization in order to ensure alignment with overall strategy.
  • Created policies and procedures that improved customer service levels while reducing costs.
  • Evaluated existing operations systems to identify opportunities for improvement or streamlining.
  • Coordinated cross-functional teams across departments on projects related to process improvements or cost savings initiatives.
  • Collaborated with senior management team on strategic planning initiatives related to long-term growth of the organization.
  • Negotiated contracts with vendors to ensure best pricing while maintaining quality standards.
  • Developed performance metrics for measuring success of operations activities.
  • Reviewed customer feedback reports to identify areas where additional training or resources were needed.
  • Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
  • Developed highly effective working relationships with other departments by being positive and constructive leader.
  • Prepared financial reports, including budgeting, profit and loss and legal analysis.
  • Coordinated major project initiatives from planning through to execution, ensuring timely completion.

Aviapartner, Spain

Managing Director, Spain (8 Entity)
01.2015 - 01.2019

Job overview

  • Optimize operations, reduce соѕtѕ, and improve ѕеrviсе quality while strengthening organization-wide business operations.

Fiji Airways

General Manager Ground Operations
01.2014 - 01.2015

Job overview

  • Devised and short and long-term business strategy for the organization and ensured flawless execution of the same.

Easyjet

Regional General Manager Operations (France, Portugal, and London Gatwick)
01.2008 - 01.2014

Job overview

  • Drove operational excellence; led and executed business process improvement initiatives that provided greater consistency and standardizations across regional operations.

Flybaboo, Valencia

Station Manager
01.2007 - 01.2008

Job overview

Ground Star Ltd, London Heathrow

Airport Representative (Swiss Air)
01.2006 - 01.2007

Job overview

Iberia LAE, Geneva, Switzerland

Airport Duty Manager
01.2001 - 01.2006

Job overview

Customer Ground Services S.A., Geneva

Operations Agent / Swissport (Adecco Temp Agency), Geneva
01.2000 - 01.2001

Job overview

Faîtes LA Fête', Villeneuve, Switzerland

Label Manager
01.1998 - 01.1999

Job overview

Trask Travel Ltd., Martigny, Aigle, Geneva, Switzerland

Agency Manager & Commercial Manager (Owner)
01.1993 - 01.1995

Job overview

Apprenticeship for the CFF (Swiss Federal Railways), Lausanne, Switzerland

Ticket Inspector
01.1991 - 01.1992

Job overview

Skills

  • Strategic leader
  • Engaging communicator
  • Program acquisition strategies
  • Organizational planning
  • Business management
  • Setting short and long-term goals
  • Building business capability
  • Budget management
  • P&L management
  • People management
  • Operational excellence
  • Sales goals
  • Strategic partnerships
  • Revenue objectives
  • EBIDTA margin
  • Growth sales strategies
  • Motivating and inspiring teams
  • Coaching and training
  • Effective communication
  • Positive work relationships
  • Safety management
  • Vendor management
  • Stakeholder management
  • Change management
  • ROI optimization & impact analysis
  • Tech innovation & integration
  • Business development
  • Operations management
  • Compliance management
  • Policy development & enforcement
  • Emergency Response Coordination
  • Investigation Management
  • Reporting and documentation

Timeline

Chief operation Officer / Board Member
TAAG Airlines Angola
09.2021 - 09.2023
Chief Operations Officer
Caribbean Airlines
09.2019 - 09.2021
Managing Director, Spain (8 Entity)
Aviapartner, Spain
01.2015 - 01.2019
General Manager Ground Operations
Fiji Airways
01.2014 - 01.2015
Regional General Manager Operations (France, Portugal, and London Gatwick)
Easyjet
01.2008 - 01.2014
Station Manager
Flybaboo, Valencia
01.2007 - 01.2008
Airport Representative (Swiss Air)
Ground Star Ltd, London Heathrow
01.2006 - 01.2007
Airport Duty Manager
Iberia LAE, Geneva, Switzerland
01.2001 - 01.2006
Operations Agent / Swissport (Adecco Temp Agency), Geneva
Customer Ground Services S.A., Geneva
01.2000 - 01.2001
Geneva University
Master of Arts from Tourism Management
1998 - 2000 (2 years)
Label Manager
Faîtes LA Fête', Villeneuve, Switzerland
01.1998 - 01.1999
Agency Manager & Commercial Manager (Owner)
Trask Travel Ltd., Martigny, Aigle, Geneva, Switzerland
01.1993 - 01.1995
Ticket Inspector
Apprenticeship for the CFF (Swiss Federal Railways), Lausanne, Switzerland
01.1991 - 01.1992

Education

Geneva University
Geneva

Master of Arts from Tourism Management
1998 - 2000 (2 years)

University Overview

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hours

Quote

The way to get started is to quit talking and begin doing.
Walt Disney
Availability
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STEVE Dos Santos