Ana Maria Pinto Pontes
Porto,PT
Overview
7
7
years of professional experience
Work History
Waitress
Momentus Bakery
12.2017 - 04.2018
- Customer service,
- Registering products and making payments,
- Cleaning common areas and restocking,
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Store Assistant
Women Secret
01.2019 - 04.2022
- Daily tasks carried out efficiently in order to achieve the desired daily figures,
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed,
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
Housekeeper
Hotel Pax Montana
04.2022 - 10.2022
- Cleaning and disinfecting bathrooms to keep the facilities clean,
- Cleaning rooms,
- Organizing cleaning products and laundry,
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Ground Handling Agent
GroundForce
04.2023 - 10.2023
- Issuing boarding passes and checking documents at check-in,
- Checking luggage,
- Escorting passengers to the aircraft,
- Assisting special passengers, such as VIPs, the elderly, unaccompanied minors and the disabled, accompanying them on boarding and disembarking.
- Ensured customer satisfaction through prompt and courteous service during check-in and boarding procedures.
Ground Handling Agent
Lufthansa Airlines
02.2024 - Current
- Assisted passengers with special needs or disabilities, ensuring their comfort throughout the travel experience.
- Reduced flight delays by effectively managing passenger boarding processes and timely baggage handling.
- Passengers check in,
- Handled irregular operations such as flight cancellations or delays, providing timely updates to affected passengers.
Education
Profissional Course - High School - Tourism
Escola Profissional De Hotelaria Da Madeira
São Martinho , Funchal 05.2017
Skills
- Communication Skills
- Conflict Resolution
- Multi-tasking
- Teamwork
- Responsibility
- Cabin Crew attestation
Languages
Portuguese
Proficient
C2
English
Advanced
C1
Spanish
Upper intermediate
B2
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Timeline
Ground Handling Agent
Lufthansa Airlines
02.2024 - Current
Ground Handling Agent
GroundForce
04.2023 - 10.2023
Housekeeper
Hotel Pax Montana
04.2022 - 10.2022
Store Assistant
Women Secret
01.2019 - 04.2022
Waitress
Momentus Bakery
12.2017 - 04.2018
Profissional Course - High School - Tourism
Escola Profissional De Hotelaria Da Madeira
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